General Manager

General Manager

Responsible for the execution of planning, directing, controlling, and coordination of the business in accordance with the missions, visions, philosophies, policies, and objectives set forth by Ownership. The General Manager is responsible for the effective administration of all departments by helping to ensure that gaming, legal, and safety policy compliance is always followed. The General Manager provides effective leadership, with primary objectives of attaining maximum profit on operations through effective marketing, fiscal management strategies and ensuring extraordinary guest experience.

The General Manager will be skilled at multi-tasking and is responsible for the casino slot operations, Bar/Restaurant, employees, and guests to create a welcoming atmosphere.

Essential Duties and Responsibilities include the following:

• Lead, through subordinate staff, and participate in the effective management of Property operations to maximize financial performance while upholding quality, safety and sanitation standards and maximizing levels of guest satisfaction.
• Participate in regular staff meetings as directed and organize, arrange, and conduct employee meetings for subordinate positions on a regular basis.
• Primary contact for immediate needs on property, first responder for property emergencies to evaluate, assist and of communicate upwards appropriately.
• Primary on-site Surveillance and Security Management. Review/investigate all incidents as needed, document all Surveillance reviews, and maintain records of all property incidents, work closely with Human Resources in the investigation and documentation of employee on the job injuries and incidents as needed.
• Assist Marketing in the development and execution of casino promotions, special events, employee events, casino holiday decoration etc.
• Ensure scheduling of Casino employees is completed in a timely manner using best business practices to obtain maximum labor efficiencies without adversely affecting guest service, guest and employee safety and comfort.
• Conduct and arrange team meetings with department employees on a regular basis and as needed.
• Train and provide positive recognition and/or counsel employees.
• Fully understand and assist in compliance with all federal, state, county and municipal regulations pertaining to the health, safety, labor and gaming requirements of the property and its employees/guests.
• Maintains confidentiality of all relevant information concerning guests, employees, and company assets.
• Makes recommendations for disciplinary action, writes, and presents disciplinary and coaching documentation as needed.
• Knowledgeable of all property departmental policies regarding employees and report all violations of company policies/rules/procedures.
• Oversee casino employee performance reviews to ensure effectiveness, and employee compliance.
• Maintain compliance of all gaming, local, state and federal laws regulations.
• Be a leader and a role model to all employees.
• Works with Human Resources department to ensure a productive, participative, and comfortable work environment in which all employees are valued and treated lawfully and consistently. Ensure compliance with all local, state, and federal employment and labor law regulations. Directly facilitates open employee communications to discern grievances, and to respond to these grievances in all appropriate manners, including redressing meriting correction.
• Ensure that guest satisfaction is consistently obtained and maintained.

Qualifications:

Minimum five years previous casino management experience required. Must possess knowledge of casino policies & procedures and internal controls. Knowledge of interpersonal communications, public communications, organizational communications and customer relations required. Ability to demonstrate leadership abilities and emulation of professionalism. Must possess extensive experience in planning, development and organization Bachelors degree required.

Physical Demands:

Most work tasks are performed indoors. Temperatures are moderate and controlled by property environmental systems. Ability to work in a noisy, crowded, smoky casino environment necessary.

Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. This includes traveling to and from meetings. Length of time of these tasks may vary from day to day, and task to task. Must be able to move about the Casino and operational areas.

Must be able to reach other departments of the casino in a timely manner.

Reaching, bending, stretching, and lifting to 50 lbs.

Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.

Ability to actively listen and effectively communicate with guests, supervisors, and subordinates.

Successful use of near-vision and depth perception.

Requires manual dexterity to operate all necessary equipment.

Must have finger dexterity to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch-tone phone, filing cabinets, Fax machines, photocopiers, dolly, and other office equipment as needed.

Licenses or Certificates:

Must have or can obtain, and maintain, a Gaming Registration with the State of Nevada.