Front Desk Scheduler/Office Manager

Job Description

Job Description

NOW HIRING: Dental Scheduler

Family Dental Station | Glendale, AZ

Family Dental Station is looking for a friendly, organized, and detail-oriented Dental Scheduler to join our team! We are seeking someone with excellent communication skills who can manage a busy dental schedule, provide outstanding customer service, and help ensure a smooth experience for every patient.

The ideal candidate is dependable, professional, comfortable multitasking, and able to work efficiently in a fast-paced dental office.

Job Expectations & Responsibilities

• Schedule, confirm, reschedule, and cancel patient appointments.

• Manage provider schedules to maximize productivity and maintain an efficient daily workflow.

• Coordinate appointments for doctors, hygienists, and dental assistants.

• Contact patients to confirm upcoming appointments and follow up on missed appointments.

• Fill schedule openings and maintain an active short-call list.

• Communicate appointment details, treatment time requirements, and office policies to patients.

• Monitor appointment availability and help reduce cancellations and no-shows.

• Schedule patients for continuing care, including routine cleanings, exams, and outstanding treatment.

• Verify and update patient contact information and appointment notes in Dentrix Ascend.

• Communicate schedule changes and patient needs with the front and back office teams.

• Maintain accurate scheduling records and protect patient confidentiality in accordance with HIPAA.

• Provide excellent customer service by phone, text, and in person.

• Assist with other front office responsibilities as needed.

• Meet established goals for appointment confirmations, schedule utilization, and patient retention.

Qualifications

• Previous dental office or scheduling experience preferred.

• Experience with Dentrix Ascend or other dental practice management software is a plus.

• Strong verbal and written communication skills.

• Excellent customer service and telephone etiquette.

• Strong organizational skills and attention to detail.

• Ability to multitask and prioritize in a fast-paced environment.

• Comfortable using computers, scheduling systems, email, and text messaging.

• Ability to manage multiple provider schedules and appointment types.

• Professional, dependable, punctual, and team-oriented.

• Ability to remain calm and courteous when handling schedule changes or patient concerns.

• Knowledge of dental terminology and common procedures is preferred.

• Willingness to learn office protocols and scheduling guidelines.

Benefits

• Competitive pay based on experience.

• Paid time off, subject to company policy.

• Dental benefits, subject to eligibility and company policy.

• Supportive and collaborative team environment.

• Opportunities for professional growth and advancement.

• Training and development opportunities.

• Bonus or incentive opportunities, if offered by the practice.

• Opportunity to build relationships with patients and contribute to their ongoing oral health.

What We Expect From Our Scheduler

We are looking for someone who takes ownership of the schedule and understands that effective scheduling is essential to the success of a dental practice. Our ideal candidate is proactive, organized, and focused on keeping providers productive while ensuring patients receive timely, appropriate care.

The right person will communicate clearly, follow established scheduling protocols, maintain accurate records, and work closely with the entire dental team to create a positive patient experience.

If you are dependable, patient-focused, and enjoy working in a team-oriented dental environment, we would love to hear from you!

Position: Dental Scheduler
Location: Glendale, Arizona
Employment Type: [Full-time/Part-time]
Schedule: full time
Compensation: $23-$32
How to Apply: Submit your resume and contact information for consideration.