Retail Sales Associate

Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview As a Retail Selling Colleague, you blend selling that delivers results with genuine hospitality to create standout shopping experiences. You take the time to understand each customer's needs, offering personalized recommendations and connecting them with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach turn everyday visits into memorable moments. You stay focused on achieving selling goals by driving performance through customer engagement and smart selling behaviors. With every interaction, you build trust, meet sales targets, and inspire loyalty - making each visit both meaningful and successful. This role goes far beyond just being a cashier Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You'll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in. How our Selling Colleagues spend their day Begin each day energized and ready to make an impact. Wear name badge with pride, greet teammates with warm hello, help ensure the sales floor is clean, organized, and prepared for customers. Review sales goals, learn about new arrivals and top-selling items, stay up to date on current trends and promotions. On the floor, focus on the customer - offering warm welcome, making eye contact, and creating friendly, personal conversations to foster customer relationships that bring them back. Throughout the day, maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves. Always finish strong - share Loyalty program benefits, ensure customers have all they need, end with sincere thank-you, walk the package around and use the customer's name. Support one another with honesty, care, and collaboration so we can better serve our customers and communities. We know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results. Who You Are Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality. Understand and communicate effectively with customers, co‑workers, and supervisors. Read and understand employment policies and safety rules/procedures in English. Comfortable communicating and collaborating with customers and colleagues. Meet daily sales goal challenges. Enjoy meeting people, learning about them, and sharing information. Resourceful and eager to start a new venture and adapt to changing priorities. Work independently but excel in team dynamics. Handle electronic devices with no problem. Essential Physical Requirements Must talk, lift, move, stand, and reach with arms and hands. Must stand for at least two consecutive hours, lift at least 25 lbs, stoop, kneel, crouch, climb ladders, reach above eye level. Must have good vision, color vision, depth perception, focus adjustment. Must use computers and other technology frequently, use handheld equipment, cash register, and process register transactions. What We Can Offer You We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Build community by joining Colleague Resource Groups and volunteer opportunities. Merchandise discounts Performance‑based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Access the full menu of benefits offerings here. ( This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com. About Us This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in‑style and on‑trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Join us and help write the next chapter in our story - Apply Today! Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. #J-18808-Ljbffr Macy's