Assistant Manager

Assistant Manager

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Management Member for a Dunkin'/Baskin Robbin franchisee is a great career choice. Our team is committed to making our guests' day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award-winning franchise!

We are looking for Assistant Managers, who are 18+ and will be responsible for coaching crew members throughout their shift to execute Dunkin'/Baskin operational standards and deliver a great guest experience.

Responsibilities

Work in a team environment

Support a respectful team environment

Communicate shift priorities, goals and results with team members

Support the training of crew members as requested

Provide coaching and feedback to crew members

Maintain operational excellence

Create and maintain a guest first culture in the restaurant

Resolve guest issues

Ensure brand standards, recipes, and systems are executed

Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Drive profitability

Drive sales goals and results

Execute restaurant standards and marketing initiatives

Manage cash over/short during shift

Ensure all products are prepared according to brand standards

Takes accountability for understanding all in-store marketing promotions

Executes new product roll-outs including selling to guests and product execution

Ensures the restaurant is well maintained including cleanliness during shift

Utilizes appropriate suggestive selling

Brings product issues to the attention of restaurant manager

Competencies

Guest focus

Understands and exceeds guest expectations, needs and requirements

Develops and maintains guest relationships

Displays a sense of urgency with guests

Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

Resolves guest concerns by following brand recommended guest recovery process

Passion for results

Sets and maintains high standards for self and others, acts as a role model

Consistently meets or exceeds goals

Contributes to the overall team performance; understands how his/her role relates to others

Problem solving and decision making

Identifies and resolves issues and problems

Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal relationships & influence

Develops and maintains relationships with team without violating the fraternization policy.

Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Skills/Qualifications

Restaurant, retail, or supervisory experience

Math and writing skills

Basic computer skills

High school diploma or equivalent

Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee's restaurant(s). The terms "Company," "Dunkin'," "we," "our," or "us" refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee's terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.