IT Systems & Collaboration Specialist

Job Summary We are seeking a proactive and customer-focused IT Systems & Collaboration Specialist to join our IT team. This role is responsible for administering Microsoft 365 services and collaboration technologies, supporting end users, managing access permissions, troubleshooting technical issues, and ensuring a seamless digital workplace experience. The ideal candidate will possess strong technical knowledge, excellent communication skills, and a commitment to delivering high-quality IT support across the organization. Responsibilities Administer and maintain Microsoft 365 services and related collaboration platforms. Manage user accounts, licenses, permissions, and identity lifecycle processes. Provide technical support for end users, enterprise applications, and business systems through the Service Desk. Support Identity and Access Management (IAM) solutions, including SSO, MFA, and user access governance. Coordinate with system owners and business stakeholders to troubleshoot and resolve application-related issues. Maintain IT documentation and contribute to process improvements, automation, and technology initiatives. Required Skills / Qualifications Some experience in IT Support, Service Desk, Microsoft 365 Administration, or related IT roles. Hands‑on experience administering Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID (Azure AD). Experience managing user accounts, licenses, security groups, access permissions, and user lifecycle processes (onboarding, transfers, and offboarding). Understanding of Identity and Access Management (IAM), including Single Sign-On (SSO), Multi‑Factor Authentication (MFA), and access governance. Experience supporting enterprise applications and business systems, including user access management, troubleshooting, and coordination between system owners and end users. Experience with ticketing systems, incident management, service request fulfillment, and IT service management (ITSM) processes. Strong communication, documentation, and problem‑solving skills with the ability to manage multiple priorities in a fast‑paced environment. Experience with PowerShell scripting, Microsoft Intune, or endpoint management solutions is a plus. Educational Requirements Bachelor degree in a business or IT‑related area; IT Security‑related classes a plus, BS in Computer Science a plus. Equivalent work experience may be considered in lieu of a degree. Preferred Certifications Microsoft Certified: Fundamentals (MS-900) Microsoft 365 Certified: Administrator Associate Microsoft Certified: Identity and Access Administrator Associate CompTIA A+ CompTIA Network+ ITIL Foundation #J-18808-Ljbffr