EMC Attendant - Full Time, Year Round

EMC Attendant

This position is full time, which requires open availability weekly. Shifts consist of 5:30am 11:30am or 5:30am 1:30pm; 5 days a week. Room service department overlooks our Lakeview Breakfast meal. You will be around house guests the entire time. This requires you to be able to work with other staff members, brew coffee, maintain a food buffet, clean up dirty dishes, and keep the overall area cleanly and organized.

BASIC FUNCTIONS AND RESPONSIBILITIES: Assemble, set up, serve, break down and monitors continental breakfast food and beverages with a personable, courteous and professional manner. ESSENTIAL JOB FUNCTIONS:

Engage in a two-way communication and interact effectively with others, from a variety of social, emotional, cultural and intellectual backgrounds

Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.

Set up buffet(s) in a timely fashion, before the beginning of service, according to standards or as directed by management.

Inspect the buffet areas by touch, sight, sound and smell for conformance to prescribed standards of setup and replenishment.

Maintain the appearance of the buffet and location at all times during service. Replenish all items on the buffet as needed.

Clean up all spills as quickly as possible.

Fulfill guest requests for food and beverage items accurately by serving and presenting menu items in a neat and appetizing manner.

Clear the buffet(s) after the meal. Clean the equipment and return it to secure storage.

Clean the location according to standards and leave the area presentable and ready for next use.

Maintain and clean all buffet storage areas on a daily basis as directed by management.

Anticipate guest's needs and meet them before you are asked.

Maintain a presence at the location, greet guests in a friendly manner, and be approachable and informative at all times.

Take responsibility for all Mohonk Mountain House equipment and supplies. Be careful to prevent loss and abuse of any items you use.

Maintain a polite and pleasant personality.

Work under crowded noisy conditions and to navigate around guests with loaded trays and potentially hot items.

Work productively alone and without supervision when necessary.

Handle small delicate equipment/objects without extraneous movement, contamination or destruction.

Perform basic mathematical functions such as addition, subtraction, multiplication, and division.

Answer phones and take food and beverage orders from guests.

Enter guest orders in a Point of Sale Terminal and enter special requests such as dietary restrictions, allergies, etc.

Learn standard menu items, describe to the guest in detail and answer guest questions.

Provide recommendations and suggestions aimed at enhancing the satisfaction of diners such as recommendations about wine pairings.

Adhere to Mohonk Mountain House's Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.

Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.

Learn and retain knowledge of historical facts and information about Mohonk Mountain House.

Develop and maintain positive working relationships with other staff.

Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.

Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.

Negotiate stairs up and down, and uneven pathways while carrying service trays up to 20/lbs.

Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 500 feet.

Lift up to 50 pounds from ground level to waist level and carries a distance of up to 75 feet with/ without assistance. Walk up to 7 miles per day.

Lift and carry 25-35 lbs. to public areas within the hotel.

See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.

Demonstrate regular, predictable and punctual attendance during regularly scheduled work hours.

Work a varying schedule, sometimes on short notice, when needed.

QUALIFICATIONS:

Knowledge of Food and Beverage or Hospitality industry a plus.