Shift Supervisor/Shift Lead/Key Hourly

TGI Friday's # 2149

2435 Liberty Heights Ave

Baltimore, MD 21215

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HOURLY MANAGER

Role Purpose

Responsible for supervising scheduled shifts and ensuring guests receive a Friday's Style dining experience characterized by a fun atmosphere and great tasting food and drinks which, are prepared and served safely.


Key Responsibilities & Accountabilities

• Supervises operations during scheduled shifts that include daily decision-making, and staff support while upholding standards, product quality and cleanliness
• Ensures that the restaurant and staff are set up for an outstanding shift
• Observes team member performance in delivering the Friday's guest experience, providing immediate feedback, coaching, development and recognition
• Ensures all newly hired team members follow and complete their appropriate training plan
• Frequently interacts with Guests ensuring that their experience is delivered in accordance with Friday's Service Style; and follows up on any issues or complaints they may have
• Conducts motivational staff meetings ensuring that team members are engaged and informed regarding Friday's food, beverage, promotions, etc.
• Ensures great food is served to every guest
• Ensures ambiance of the restaurant is aligned with the Non-Negotiable Brand Standards (NNBS)
• Conducts food safety and line checks, to ensure food and beverage standards are met and executed safely.
• Manages cash handling procedures: assigns bartender drawers and performs checkouts of servers and bartenders ensuring all tickets are accounted for, all comps have been signed, the proper amount of cash, gift cards and credit card vouchers is obtained from team members, tip share is collected, and the proper amount of tips have been declared.
• Approves food and beverage comps or promotions.
• Checks in deliveries from vendors; ensuring quality and proper billing.
• Prepares end of shift reports.
• Ensures a safe working and guest environment to reduce the risk of injury and accidents. Assists with the completion of accident reports if a guest or employee is injured.
• Ensures proper security procedures are adhered to, in order to protect team members, guests and company assets, including security of beer walk-in, liquor room, store room freezer, back-door, safe alarms and office.
• Keeps immediate supervisor promptly and fully informed of all issues and takes prompt corrective action where necessary or suggests alternative courses of action.
• Conducts pre-screen interviews for team member candidates using applicable interview guides.
• Performs other duties and responsibilities as required or requested.

Qualification Requirements

• Minimum 6 months experience as a Team Member and a Certified coach (internal)
• or one year of external restaurant experience with a college degree preferred (external)
• Must be capable of performing all functions and meeting qualification standards for all hourly positions