Call Center Associate

Job Description

Job Description

Full-time, non-exempt position providing effective inbound call service to new and existing members, providers and customers.  Workweek is Monday-Friday, 8a-5p.  No weekends or holidays are required of this position.

PERKS :

• Professional training and ongoing coaching for career development
• Team-oriented environment
• Excellent Health, Dental and Vision Care coverage options
• Employer paid Life Insurance, Long-Term Disability and AD&D coverage
• Supplemental Life purchase options
• 401(k) Plan with employer contributions
• Generous Paid Vacation, Holidays, Sick and Personal Days
• North Central is a Federal Loan Forgiveness Participant
• Free parking
• Referral bonus

WHAT YOU WILL DO:

• Answer incoming calls from members, providers and customers on VoIP system;
• Transfer calls successfully to extensions, external numbers or voicemail extensions as recorded in directory;
• Accurately record information, as applicable; and
• Perform clinic support duties as needed.

QUALIFICATIONS:

• High School Graduate, or equivalent
• Ability to listen and speak courteously
• Literacy abilities
• Ability to sit 80-90% of a workday

Background and reference checks will be conducted. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. In accordance with North Central's Drug-Free Workplace Policy, pre-employment drug testing will be administered. EOE/AA

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