Assistant Operations Manager - Morgantown

Job Title

Position Type: Regular/Full time

Location: Store 01072 Morgantown, WV-Morgantown,WV 26508

What You'll Do

• Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
• Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
• Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
• Partner with the Manager to lead the team with ownership as it relates to all areas of operations.
• Plan, execute and lead floor sets, window displays, interior marketing, recalls, markdowns etc.
• Educate, train, and reinforce brand standards as well as company policies and procedures.
• Understand the appropriate balance needed between operational and selling energy and ensure proper planning/scheduling and prioritizing tasks and responsibilities to meet the needs of the business.
• Maintain knowledge of business and competitive landscape, fashion trends and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved.
• Ensure compliance of all company policies and procedures as well as local, state, and federal employment laws.
• Develop and maintain positive working relationships that support a productive work environment.

Who You Are

• An experienced leader, with two or more years of specialty retail experience with emphasis on store operations and/or visual merchandising.
• A model of professionalism with strong work ethic, integrity, and respect for others.
• Customer-centric, understanding how the importance of exceptional service contributes to growing store sales.
• An educator, coach and mentor that inspires team associates based on their individual strengths.
• Organized and strategic with the ability to make independent decisions and capable of working in a fast paced ever changing environment.
• A clear communicator of business-related information, and brand initiatives.
• Ambitious, enthusiastic and friendly, with the ability to work cooperatively in a diverse work environment.
• Possess the technological aptitude to navigate, coach and train computer POS/iPad/handheld systems.
• Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
• Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
• Ability to work a flexible schedule based on the needs of the business including opening/closing shifts as well as weekends and holidays.
• Have open availability of 40 hours per week.