Volunteer Coordinator

Volunteer Coordinator

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered 'yes', to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you're looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world's greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

The Volunteer Coordinator Role supports World Relief's efforts of building a vibrant community engagement structure that positively impacts clients, World Relief, the church, and the community. This is accomplished through ensuring volunteers are engaged in the development of authentic relationships with immigrants, in fostering welcoming communities for mutual transformation through building a strong volunteer onboarding and training experience, coordinating engagement with different programmatic areas, and providing ongoing support and development of volunteer engagement pathways. The Volunteer Coordinator will be responsible for the successful implementation and oversight of the overall volunteer program including recruitment & onboarding, training, placement, engagement, retention and recognition. Because the Volunteer Coordinator oversees the entire lifecycle of all of our volunteers and creates meaningful relationships with individuals that are serving, we see this role as an integral, long-term role within the Church and Community Engagement Department.

This is a Hybrid position: 3 days in office, 2 work from home.

Role & Responsibilities:

Program, Training, Support, and Recognition:

• Ensure a strong and dynamic volunteer base enabling the Fort Worth office to effectively support service delivery and community outreach objectives.

• Establish a comprehensive volunteer engagement plan including formal recruitment, training, communication and recognition plans

Recruitment & Onboarding:

• Collaborate with other Church & Community Engagement staff to develop and implement recruitment strategies for critical volunteer opportunities, assessing and refreshing priorities on an ongoing basis

• Develop, promote, and maintain a wide range of volunteer opportunities to further connect volunteers with the needs of programs and those they are serving

• Represent World Relief at events in order to promote and recruit volunteer opportunities

• Maintain a consistent, efficient and thorough application and screening process of all volunteers that complies with National Performance Standards

• Respond to volunteer inquiries from the public in a timely, professional manner

Training and Coaching:

• Ensure the provision of orientation and training to all incoming groups and volunteers

• Develop and conduct refresher and leadership development training sessions for existing volunteers and provide continual coaching throughout their service commitment

• Maximize use of World Relief's e-learning platform "the Workshop" to develop learning pathways for churches and volunteers

Placement:

• Closely track database and manage volunteer assignments. Develop frequent targeted emails, phone calls, and unique methods of engagement within existing volunteer base.

• Monitor the progress of each volunteer assignment, addressing any performance deficits in a timely manner

Engagement and Retention:

• Work closely with all departments to guide, identify and support volunteer staffing needs

• Coordinate volunteer communications and collaborate with the Marketing Coordinator on additional marketing needs

• Create and plan opportunities for meaningful volunteer recognition throughout the year

• Ensure follow-up and communication with designated churches, organizations, volunteer groups, including appreciation, events and thank-you notes

• Develop and equip leader volunteers to support programs and new volunteers and to engage local churches in advocacy and service alongside World Relief

• Complete regular check-ins with volunteers throughout their service commitment to provide encouragement and practical support

Programs and Services Collaboration:

• Collaborate with programs staff to assess, create, and support church and volunteer engagement opportunities and to generate volunteer support referrals

• Acts as a liaison between volunteers and the office to ensure that staff are prepared for the arrival of volunteers, and that all necessary tools, resources, and materials are readily available and that all staff understand details and expectations.

• Attend joint departmental meetings to share volunteer input on client adjustment and integration, and to better guide volunteers in assisting to meet programmatic and missional goals.

• Ensure appropriate and timely communication between volunteers and World Relief in order to address volunteer opportunities, concerns, questions or needs and relay to appropriate staff

• Alongside other Church and Community Engagement staff, develop an office-wide volunteer philosophy and recruitment strategy

• Manage Volunteer Program metrics by developing and maintaining program evaluation methods, including regular entry and monitoring of volunteer data and tracking, to evaluate program effectiveness and growth opportunities

• Provide training, coaching, and accountability to employees who interact with community partners and volunteers, focused on volunteer role development, recruitment, placement, retention, encouragement, and recognition

• Participate in national volunteer staff working groups on a regular basis

Other Responsibilities:

• On occasion, represent World Relief at community events or speaking engagements outside of regular work hours

• Other tasks as assigned

Job Requirements:

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Valid drivers license, access to reliable vehicle and ability to pass MVR standards
• Strong leadership skills to motivate and inspire a diverse group of people
• Strong written and verbal communication skills; familiarity with tailoring messaging to diverse stakeholder groups
• Ability to multi-task and manage multiple deadlines with a limited degree of supervision
• Must have the ability to work under pressure with flexibility in a virtual or in- person team setting
• Excellent problem solving and planning abilities, and a willingness to analyze and adapt processes to better achieve goals
• Knowledge of project management concepts, tools and activities, requirements analysis and facilitation helpful
• Excellent interpersonal, collaborative and communication skills; demonstrated ability to establish positive working relationships at all levels of the organization
• Able to perform well in spite of complex or ambiguous challenges
• Able to build positive inter-departmental relationships
• A self-starter with strong initiative, follow-through, and organizational skills; must be able to prioritize, multi-task, and be attentive to details A passion for engaging volunteers in service opportunities
• Demonstrated ability to mobilize, convene, motivate, coach, and facilitate individuals and teams toward a common purpose
• Familiarity and ease of use in basic computer programs (Word, Excel, Publisher, Power Point, databases); other design/marketing skills a plus
• Minimum two-year commitment to the role to ensure effective and meaningful recruitment, retention, and relationship-building with volunteer base
• Periodic evening and weekend availability required

Preferred Qualifications:

• Cross-cultural experience and an ability to train and educate adult learners about cross-cultural relationships and dynamics
• Design/marketing skills a plus
• Bachelor's degree preferred

$22 - $24 an hour

World Relief offers a competitive benefits package and employee discount program for full-time, Regular, employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.