Clinic Operations Manager - Pediatric Outpatient Clinics

Job Summary Coordinate, monitor, and evaluate the operation of a unit of the University or Medical Center. Position Hours Monday - Friday Key Responsibilities Develop work goals for the unit/area consistent with institutional and departmental goals and policy Plan to achieve goals or establish priorities Initiate changes or develop new policies, procedures and/or methods Help unit to understand, share, and support the vision Ensure the most effective operation of the unit/area through program development, process improvement and coordination of processes across functions Monitor and coordinate programs and actions Supervise a unit/area with responsibility for planning, coordinating and controlling the work and procedures Coordinate the activities of one or more functions to effect unity of operation Adjust work schedules or project priorities to meet emergencies or changing condition Provide information to others (oral or written) to explain/clarify problems or issues or requests; meet with other professional/technical personnel to determine causes of a specific problem Participate in periodic management meetings to keep top management informed of problems and concerns Define and achieve financial targets for the unit/area, consistent with the departmental financial plan Plan communicate budget calendar and process Aid in the implementation, interpretation and presentation of annual wage and salary plan to staff Supply precise information by center and account line regarding anticipated expenses for budget preparation including, but not limited to, detailed salary and fringe benefit information for faculty, staff and students (as applicable), estimated endowment revenue for all scholarship centers and provide guidance for estimated unrestricted scholarship need Frequently prepare ad hoc financial and budget reports Prepare for and attend monthly financial statement meetings along with director/ administrator. Closely monitor revenues and expenditures for all salary expenditures in all centers for the entire unit/area/department Report findings that occur as part of the analysis process and incidental discoveries to the director/administrator Exercise judgment and prepare supporting or correcting documentation as deemed appropriate Exceed defined service standards for the unit/area Ensure that the service standards established for the unit/area are met or exceeded Monitor performance against service standards Use patient/customer satisfaction data to improve systems, processes, and outcomes Ensure a safe, satisfying and enriching environment for employees and provide a qualified, competent staff Provide qualified competent staff by tracking projected staffing needs against qualification and competencies of current staff to identify any deficiencies to improve staffing levels Define the qualifications and performance expectations for all staff positions through the Performance Development system, including department specific job descriptions, measurable performance standards Ensure that staff qualifications are consistent with job responsibilities; verify for each employee or contracted personnel that, where relevant, education and training are consistent with applicable legal and regulatory requirements and hospital policy, that the individual is licensed, certified or registered, and that the individual's knowledge and experience are appropriate for the job assignment Create an environment that encourages and supports self‑development and learning for all staff through regular feedback, by assuring the development of staff through orientation, training programs, work experiences and assessing competencies by meeting the performance expectations stated in his or her job description in a timely manner (normally annually) Monitor quality assurance standards, programs and procedures within the unit/area Ensure that defined quality standards are met within area of responsibility Core Accountabilities Organizational Impact: Directs activities to achieve operational plans with some near term effect on results of the department/area Problem Solving/Complexity of work: Identifies issues, gathers facts to resolve technical and operational problems Breadth of Knowledge: Applies in-depth knowledge and skills of a professional/technical area and basic management knowledge to manage the work of the team Team Interaction: Leads a complex department with a focus on implementation. Typically executes on a short to medium term strategies Core Capabilities Supporting Colleagues: Develops Self and Others – Invests time, energy, and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas Building and Maintaining Relationships – Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships Communicating Effectively – Recognizes group interactions and modifies one’s own communication style to suit different situations and audiences Delivering Excellent Services: Serves Others with Compassion – Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them Solving Complex Problems – Approaches problems from different angles; identifies new possibilities to interpret opportunities and develop concrete solutions Offering Meaningful Advice and Support – Provides ongoing support and coaching in a constructive manner to increase employees’ effectiveness Ensuring High Quality: Performs Excellent Work – Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly Ensuring Continuous Improvement – Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them Fulfilling Safety and Regulatory Requirements – Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring Managing Resources Effectively: Demonstrating Accountability – Demonstrates a sense of ownership, focusing on and driving critical issues to closure Stewards Organizational Resources – Applies understanding of the departmental work to effectively manage resources for a department/area Making Data‑Driven Decisions – Demonstrates strong understanding of information or data to identify and elevate opportunities Fostering Innovation: Generating New Ideas – Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches Applying Technology – Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short‑term challenges Adapting to Change – Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements Position Qualifications Relevant Work Experience Experience Level: 3 years Education: Bachelor's Benefits Comprehensive benefits package may include health, disability, retirement and/or wellness offerings to enhance well‑being and professional growth. 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