Customer Service Representative

Public Servants Making A Difference!

Whether you are just starting your career or you're an experienced professional, the City of Statesboro offers a variety of career opportunities with its many departments and divisions. As an employee of the City, the work you do will directly benefit the citizens of Statesboro. So why not join our team and make a difference in your community?

Description

The Customer Service Representative provides information and assistance to utility customers.

Examples Of Duties

• Assists customers at the counter, drive-up window, and on the telephone;
• Establishes new accounts: accepts deposits and fees and provides information regarding utility system policies, procedures, and charges to customers;
• Collects payments from drop box;
• Enters payment and account data into the computer;
• Processes cut-off and cut-on work orders;
• Balances cash drawer on a daily basis;
• Accepts, receives, and/or collects payments;
• Opens, sorts, and distributes department mail;
• Verifies customer and service addresses.

Minimum Qualifications

• High School Diploma or GED;
• Six (6) months of experience in a related field;
• Or equivalent training, education, and/or experience.

Additional Information

The selected candidates must complete the following requirements prior to starting work with the City of Statesboro:

• Background Investigation
• Pre-Employment Urinalysis

Benefits

The City of Statesboro offers the following comprehensive benefits package to full-time employees and their families:

• Health Insurance - The Platinum Plan and Gold Plan (PPO Plans offered through Anthem BCBS) are offered at very reasonable rates.

• Dental - City-paid dental insurance is provided through Anthem BCBS.

• Vision - An annual exam and materials benefit (frames/lenses or contacts) are provided through EyeMed.

• Retirement - Employees contribute 3% pretax and the City of Statesboro contributes 9%. Employees are vested after five years of service. Non-public safety employees are eligible for full retirement after 30 years of service. Public safety employees are eligible for full retirement at 55 years of age and 25 years of service.

• 457(b) Deferred Compensation Program - Through Nationwide, employees can set aside additional pre-tax / post-tax money towards retirement through investing contributions in the stock market.

• Flexible Spending Accounts - Employees can set aside pre-tax dollars to assist with qualifying medical expenses or dependent daycare expenses.

• Life Insurance - Basic life and accidental death and dismemberment (AD&D) insurance in the amount of one times salary rounded up to the next thousand dollars is provided at no cost to the employee. Also, basic dependent life insurance at $10,000 is provided for covered family members.

• Voluntary Term Life Insurance - New employees are guaranteed at least $150,000 (not to exceed five times their annual salary). Employees are offered up to $50,000 of spouse life insurance and $10,000 of dependent life insurance.

• Long-Term Disability - City-paid long-term disability insurance pays 50% of the employee's salary if the employee is out of work for 90 days due to sickness.

• Short-Term Disability - Employees can select short-term disability insurance and receive 66.67% of their salary if they are out of work for seven or more days.

• Holidays - Employees receive 12 days of holiday pay annually.

• Vacation and Sick Leave - New employees earn 80 hours of vacation leave and 96 hours of sick leave annually.

• Health Center - Employees and their families (if the families are covered by the City's health insurance plan) receive complimentary access to the health center. The center provides medical access for routine checkups, urgent care needs, and chronic condition management.

• Fitness Center - Employees and their families receive complimentary access to the fitness center on a 24/7 basis annually. The center is staffed with an athletic trainer and personal trainers.

• Employee Assistance Program - Employees and their families receive complimentary services including counseling and legal services through Support Linc.