Medical Secretary

Patient Care Coordinator (Medical Secretary)

The Patient Care Coordinator (Medical Secretary) provides front-line administrative and patient support services for Rochester Hearing & Speech Center. Hours are Mon-Fri 7:45-5:15 availability. This position supports patient access, scheduling, registration, insurance verification, billing readiness, and communication between patients, families, providers, and internal departments. The Patient Care Coordinator helps ensure compliance with HIPAA requirements, OMIG expectations, Medicaid regulations, and Rochester Hearing & Speech Center policies and procedures while promoting an exceptional patient and family experience.

Primary Responsibilities

Answer multi-line phones and assist patients, families, and community partners in a professional and courteous manner

Schedule appointments accurately, including appropriate provider, service type, location, and appointment timing

Verify patient demographics, insurance coverage, referrals, authorizations, and other required documentation prior to service delivery

Support patient registration, intake, check-in, and check-out processes

Collect payments and maintain accurate payment records in accordance with organizational procedures

Maintain accurate patient information within electronic medical record and scheduling systems

Support documentation and administrative requirements necessary for billing and reimbursement

Identify and communicate scheduling, insurance, authorization, or documentation issues that may impact patient care or billing

Handle mail, faxes, scanning, email correspondence, and office deliveries accurately and efficiently

Assist patients, families, providers, and staff with administrative questions and service coordination needs

Order office supplies and maintain related administrative records as assigned

Provide administrative support and coverage across RHSC locations as operational needs require

Maintain professionalism, confidentiality, accuracy, and effective communication while managing multiple priorities in a fast-paced healthcare environment

Assist with special projects, workflow initiatives, operational assignments, and other duties as directed by leadership

Qualifications & Skills

High School Diploma or GED required

Previous experience in a healthcare, medical office, clinic, or customer service environment preferred

Experience with scheduling, insurance verification, patient registration, or electronic medical records preferred

Strong communication, customer service, and organizational skills

Ability to manage multiple priorities while maintaining accuracy and attention to detail

Proficiency with Microsoft Office and electronic systems

Ability to maintain professionalism, confidentiality, sound judgment, and composure in a fast-paced healthcare environment

This position requires frequent interaction with patients, families, providers, referral sources, community stakeholders, and coworkers. The ability to communicate professionally, demonstrate emotional maturity, exercise sound judgment, and effectively navigate sensitive, challenging, or emotionally charged situations is essential.

Work Environment

Office-based role with frequent interaction with patients, families, staff, referral sources, and external contacts

Requires a high degree of professionalism, confidentiality, customer service, attention to detail, and effective communication

Must be able to work as needed between the Elmwood and Greece locations.

Physical Requirements

Prolonged sitting and computer use

Ability to lift up to 15 pounds

Ability to access all departments

Acknowledgment

By signing the electronic acknowledgment provided during the hiring process, annual review process, or following a position, title, reporting structure, compensation, or duty change, you acknowledge that you have received, reviewed, and understand the responsibilities and expectations outlined in this job description.

Equal Opportunity Employer Statement

Rochester Hearing & Speech Center is an Equal Opportunity Employer. We comply with all applicable federal, state, and local fair employment practices laws and strictly prohibit discrimination and harassment of any kind. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic predisposition or carrier status, military status, marital status, domestic violence victim status, or any other status protected under New York State and federal law.