Shipper Support - DM (Nashville)

Job Title Shipper Support Job Description The Shipper Support Logistics Specialist plays a key role in managing daily freight movements into and out of North American fulfillment centers and the broader fulfillment network. This position combines transportation operations with high‑touch customer service, requiring strong coordination between carriers, vendors, and internal teams. The role suits individuals who are highly organized, technically savvy, and comfortable working independently in a fast‑paced, high‑pressure environment while supporting a rapidly growing logistics operation. Responsibilities Coordinate daily freight movements into and out of North American fulfillment centers and the associated fulfillment network. Serve as a primary point of contact for carriers, vendors, suppliers, and internal stakeholders, ensuring high levels of customer service. Provide continual, tactical communication and account management support to external customers, including carriers and vendors. Pull and consolidate data from multiple databases and systems using tools such as Excel, Access, SQL, and other data management platforms. Perform ad hoc reporting and analysis to support transportation operations and decision‑making. Review data and reports related to appointment times, arrival times, and freight flow, and make business decisions or process improvements based on the findings. Create clear written narratives summarizing weekly findings, trends, and variances to goals, and present these findings in review forums. Work within defined time constraints and deadlines to meet critical business needs while tracking and measuring key activities. Lead or support initiatives to re‑engineer business processes and eliminate root causes of defects to improve efficiency in transportation operations. Systematically escalate problems, data variances, and operational issues to appropriate owners and teams, and follow through to ensure timely resolution. Develop and refine performance metrics that help drive operational performance and business results. Partner with technology teams by scoping out business and functional requirements for enhancements to software systems and tools used in transportation operations. Interpret operational trends quickly, understand their business impact, and make data‑driven decisions that align with operational goals. Handle customer service interactions, including de‑escalating issues, resolving conflicts, and managing escalation calls related to logistics and freight movements. Synthesize inputs from multiple sources, including calls, systems, and reports, to diagnose issues and implement effective resolutions. Essential Skills Proven customer service experience with a strong focus on de‑escalation, conflict resolution, and problem solving. Experience or exposure in operations, transportation, logistics, intermodal, supply chain, freight, or dispatch, or a strong interest in developing expertise in these areas. Strong computer literacy and technical aptitude, including proficiency with the Microsoft Office Suite and especially Excel. Ability to pull, organize, and interpret data from multiple databases and data management systems such as Excel, Access, SQL, or similar tools. Analytical skills to perform ad hoc reporting, identify trends, and derive insights that support process improvements and operational decisions. Excellent verbal and written communication skills, including the ability to create clear narratives that summarize findings and variances to goals. Ability to work independently and remain effective in a high‑pressure, fast‑paced environment. Strong problem‑solving skills with the ability to identify root causes and contribute to process re‑engineering initiatives. Capability to manage multiple tasks and deadlines while meeting critical business time constraints. Ability to elevate issues appropriately and follow through to ensure full resolution. Comfort with taking calls and managing multiple inputs from different sources to resolve operational and customer issues. Additional Skills & Qualifications Transportation and logistics experience is beneficial but not required for entry‑level candidates. Experience managing customer accounts, handling escalation calls, or resolving complex customer issues is highly valuable. Experience in analytical or data‑focused roles, such as reporting, data analysis, or operations analysis, is a strong plus. Interest in building a career in the logistics and transportation industry within a large, technology‑driven organization. Ability to contribute to the development of performance metrics and continuous improvement initiatives. Comfort presenting findings and recommendations in a review or meeting setting. Work Environment This is a full‑time, Monday through Friday position with standard hours of 8:00 a.m. to 4:30 p.m. The role is 100% in‑office, providing close collaboration with operations and transportation teams. The environment is fast‑paced and data‑driven, with frequent use of technology tools such as Excel, Access, SQL, and other data management and communication systems. On‑site parking is available but not paid for. The setting supports learning and growth in logistics and transportation operations, offering exposure to large‑scale fulfillment and freight management processes. Job Type & Location Contract to Hire position based out of Nashville, TN. Pay and Benefits Pay range: $22.00 - $22.00/hr. Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr