Optical Supervisor - Colonial Square

Optical SupervisorWarby Parker is searching for an Optical Supervisor to join our growing team of in-house optical professionals. In this role, you'll rely on your optical prowess, friendly demeanor, and product expertise to create incredible customer experiences. Whether you're helping longtime Warby Parker fans or first-time wearers, you'll leave them excited and confident about our glasses. Acting as a keyholder to the store, you'll help open and close up shop as well as maintain internal operations. As a leader of the team, you'll foster an upbeat and productive work environment for the opticians and retail advisors. Our ideal candidate is an energetic self-starter and a lifelong learner who's eager to help Warby Parker grow. Sound like your cup of tea? Read on!Optical duties:Work directly with customers to help meet all of their eyewear needsTake and record measurements, adjust and fit eyewear, and execute these details with flawless accuracyCheck that our finished eyewear meets our optical standards, as well as customer requirements and requestsUse your expertise to explain prescription terminology and product offerings to customersLeadership responsibilities:Set your store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standardsDrive the store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questionsWork with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify what great service looks likeHelp maintain general store systems, inventory databases, and business operationsFoster and support a productive, positive employee culture in your storeWho you are:A licensed dispensing optician in states that require a license or an ABO-certified optician in non-licensing states, with 2+ years of experience, including supervisor responsibilitiesPassionate about the eyewear and retail industriesA clear, effective, and professional communicator-you can break down technical terms for customers to easily understandDedicated to going above-and-beyond to make customers (and your teammates!) happyAn energetic, positive team player who's able to adapt in a fast-paced, ever-changing work environmentExtremely detail-oriented, cool under pressure, and capable of juggling a wide range of responsibilitiesOpen-minded-you're constantly learning and challenging what you knowSomeone who takes your work very seriously, but not yourselfNot on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees.Some benefits of working at Warby Parker for full-time employees:Health, vision, and dental insuranceLife and AD&D InsurancePaid sick leavePaid HolidaysVacation days per yearRetirement savings plan (401(k))Parental leave (non-birthing parents included)Short-term disabilityEmployee Stock Purchase PlanEmployee Assistance Program (EAP)Bereavement SupportOptical Education ReimbursementFree eyewearAnd more (just ask!)Some benefits of working at Warby Parker for part-time employees:Employee Assistance Program (EAP)Employee Stock Purchase PlanFree eyewearPaid sick leaveAnd more (just ask!)Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act ("CPRA").It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.