Program Manager

Program Manager

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Program Manager to join our team in Washington, District of Columbia (US-DC), United States (US).

Job Summary: The Senior Program Manager (SPM) will help operate and maintain a US government agency's enterprise IT infrastructure and enhance key systems to support operating programs and increase efficiencies. The project scope includes operations support, systems engineering and lifecycle management, network operating services, end user support and technical assistance, engineering support, and design, implementation, and maintenance of IT systems and services to ensure the availability, performance, security, and reliability of IT infrastructure and applications. The SPM leads complex, multi-workstream programs and is responsible for overall direction, coordination, and execution oversight. This role ensures alignment to organizational and client objectives, manages program financials, mitigates risks, and maintains strong communication with senior stakeholders. The Program Manager directs cross-functional resources, oversees deliverables, and ensures projects meet scope, schedule, cost, and quality expectations.

Job Duties: The Senior Program Manager provides end-to-end leadership for a portfolio of interrelated projects, ensuring successful delivery across technical, operational, and business domains. Overseeing program governance, execution strategy, and cross-functional delivery. Managing schedule, cost, scope, risks, dependencies, and quality across multiple project teams. Serving as senior liaison to customers and internal leadership, facilitating decisions and ensuring transparency through executive-level communications. Directing program planning, status reporting, roadmap development, and performance metrics. Coordinating the work of technical, financial, business, contractor, and vendor teams across multiple locations. Ensuring contractual compliance, maintaining delivery standards, and driving continuous improvement. Anticipating bottlenecks, enabling issue resolution, and ensuring teams stay aligned with organizational goals.

Basic Qualifications: Minimum 10 years of program/project management experience leading complex, multi-task programs. Bachelor's degree in business, engineering, IT, related discipline or equivalent experience High School Diploma + 4 additional years of experience = Associate's Degree Associate's Degree + 4 additional years of experience = Bachelor's Degree Minimum of one of the below certifications: CISSP CISM Project Management Professional (PMP) Ability to obtain/maintain a Public Trust clearance

Preferred Qualifications: Experience supporting programs in federal, state, or regulated environments. Knowledge of Agile/lean delivery practices and standard program management frameworks. Proven leadership across technical and operational workstreams. Strong analytical, risk-management, and problem-solving abilities. Expertise in status reporting, stakeholder communication, and decision-support. Ability to manage contractor personnel, subcontractors, and geographically dispersed teams.

About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.