Equine Pharmacy Customer Care Specialist

Equine Pharmacy Customer Care Specialist

Lexington, KY

At Wedgewood Pharmacy, we are dedicated to improving the lives of animals through customized medication and compassionate care. Every role in our organization contributes to helping pets live healthier, happier lives. We are a team driven by purpose, quality, and a shared commitment to animal health.

Must be within a commutable distance of Lexington, Kentucky

Great Care, Delivered™ isn’t just a promise; it’s a commitment to our customers! If you have a passion for helping animals and a love for serving others, we want YOU to join our Customer Care Team and help us fulfill that promise!

Wedgewood Pharmacy is the perfect place for you! As the nation’s largest and most trusted provider of compounded veterinary medications, we’re looking for enthusiastic individuals to join our mission!

The CC Equine Specialist is a key operational role and high-level performer, responsible for delivering the highest-quality support and complete knowledge for equine customer support solutions and services, providing an extraordinary experience for our Wedgewood Equine customers.

Essential Functions:

• Provide tier II support with the Customer Care Operations team
• Identify, investigate, and resolve in-depth customer issues and concerns through multi-channel communications – phone, email, and chat.
• Deliver high-quality professional resolutions to all internal and external customers
• Be the subject matter expert on all internal and online systems and processes; can readily assist all equine internal and external customers
• Identify system, customer, and quality trends

Required Skills & Abilities:

• Extremely customer-focused, providing the best customer experience at every touch
• High-touch performer based on quality, speed, and resolution
• Active and responsive problem solver
• Adaptable to change, feedback, and direction; continually performance-focused
• Strong multi-tasker
• Detail-oriented with a sense of urgency
• Team-centric and collaborative
• 1-3 years’ experience in an equine customer service environment
• Excellent performance and attendance record
• Thorough knowledge of departmental processes, procedures, and policies
• Exceptional verbal and written communication; can speak and write intelligently, clearly, and concisely to get messages across that have the desired effect
• Problem solver; looks beyond the obvious and doesn’t stop at the first answer
• Strong organizational and time management skills are a must
• Pharmacy Technician License or willing to obtain
• Ability to work extended hours and weekends on occasion.

What’s in it for you:

• A comprehensive benefits package that includes health, dental, and flexible spending accounts
• 401(k) retirement plan with a generous company contribution to help you save for the future
• Company-paid life and disability insurance
• Access to voluntary insurance options
• A generous paid time off program that increases every year
• Opportunity for growth - We believe in promoting from within and do so through our internal job posting program!

Pay Range

$18 - $20 USD

Why We Do What We Do

At Wedgewood Pharmacy, your work has purpose. Every prescription you help prepare, support, or deliver contributes to improving the health and well-being of animals. We are passionate about what we do and proud to build a workplace where people feel supported, included, and valued.

Our Commitment to Inclusion

Wedgewood Pharmacy is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Wedgewood Pharmacy’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.