Digital Empowerment Program Coordinator

POSITION TITLE: Digital Empowerment Program Coordinator

DEPARTMENT: PLANNING DEVELOPMENT

OBJECTIVE: The Digital Empowerment Program Coordinator will support the day-today operation, quality assurance, and continuous improvement of the digital library sites within the Bristol Bay region. The Coordinator will assist with equipment updates, network, and platform maintenance while gaining exposure to digital strategy, product management, analytics, and user experience. Responsible for coordinating project activities, maintaining project documentation, tracking action items, and facilitating communication among project teams and stakeholders. QUALIFICATIONS: Required : High School Diploma/GED with 2 years’ work experience in a desktop/mobile support, technical training, or helpdesk related role. Previous experience in hosting trainings in a virtual or in-person setting. Preferred : Undergraduate degree or professional certification in an Information Technology related field. Substitutions: BBNA may consider any equivalent combination of education, experience, and cultural knowledge. BBNA also reserves the right to waive non-essential requirements in order to select the candidate who best fits the needs of the organization. SKILLS & ABILITIES Highly developed customer service skills, paired with the ability to convey training concepts in an easily understandable manner. Familiarity with mobile devices and fixed workstation maintenance and equipment. Perform primary duties with minimal supervision or oversight. Desire for learning and the ability to teach others. Excellent communication, organizational, and documentation skills. Ability to pursue project goals and meet deadlines while working individually or as a team. Familiarity with Bristol Bay area, people, cultures, and the unique challenges of service delivery in remote Alaska. TECHNICAL PROFICIENCY Advanced troubleshooting skills with network development platforms and desktop workstations, including Windows, Apple, and Android desired. Advanced knowledge of Windows platforms, iOS, MacOS and Android platforms, TCP/IP networking technologies, Microsoft Office 365 applications including Teams, Microsoft Endpoint Manager, Google Workspace or Atlassian software is highly valued. Skills in basic computer troubleshooting. OTHER REQUIREMENTS Alaska Driver’s License and insurable under BBNA insurance. JOB RESULTS: Achieves Program functions by Providing technical training and support to digital library staff within communities within region. Working closely with the Economic Development Program Manager and BBNA IT Dept. to identify training needs, diagnose technical issues, perform troubleshooting, and make recommendations on new technologies. Providing technical training and support to clients with Windows-based computer usage, Apple/Android mobile device usage and troubleshooting, with guidance from the Economic Development Program Manager or Planning Development Department Director and IT Department staff. Updating and maintaining portable Windowsbased laptops with various virtual meeting platforms, which will be utilized to host training events. Setting up, configuring, and supporting off-site workstations, distributed to digital library staff and clients for training, education, and employment search use. Keep Management Informed by Maintaining program records and submitting required reports. Participating in scheduled department team meetings. Meet requirements for travel in and out of region by scheduling well planned trips if necessary to provide services, participate in training, and workshops. Coordinate with community and Tribal councils of travel plans and training events in the communities we serve. Training may be conducted virtually through Microsoft Teams or in-person. Monitors and improves program and service quality by Contributing ideas and information learned from feedback and work experiences. Protect program integrity and client privacy by Agreeing to BBNA’s policy on confidentiality, keeping confidential information gained through employment secure, during and after this employment. Exhibiting a high degree of ethical behavior, as this position regularly interacts with sensitive client data. Contributes to overall team effort by Welcoming new and different work requirements; exploring new opportunities to add value to the organization; helping others accomplish related job results as and where needed. REPORTS TO: Economic Development Program Manager DUTY STATION: DILLINGHAM, Bristol Bay Region STARTING WAGE: $24.15/hr ($47,092.50/yr)

GRADE RANGE: 12

#J-18808-Ljbffr Bristol Bay Native Association