Patient Service Representative

Patient Service Representative

The Patient Service Representative (PSR) plays a vital role in delivering exceptional customer service within a healthcare setting. Their responsibilities include:

• Providing courteous, accountable, understanding, and responsive service to patients.
• Making outbound calls to patients to gather information on supply, enteral, and medication refill needs.
• Entering refill requests into the system and completing Patient Refill Assessments for each delivery.
• Creating delivery tickets with the necessary supplies for shipment to patients.
• Addressing patient questions, resolving complaints promptly, and ensuring satisfactory resolutions.
• Communicating patient needs effectively to the pharmacy team.
• Adhering to the Corporate Compliance Program, including maintaining the confidentiality of HIPAA-protected health information.
• Participating in Performance Improvement (PI) initiatives by assisting with goal setting, activities, reporting, and developing corrective actions.
• Performing other duties as assigned.

Job Requirements:

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• At least one year of customer service experience or equivalent.
• Ability to identify opportunities for improved patient support.
• Strong listening skills to understand patient needs and questions.
• Attention to detail, accuracy, and familiarity with medical terminology.
• Problem-solving skills.
• Effective priority setting and time management abilities.

At CommonSpirit Health at Home, we are proud to be an Equal Opportunity Employer, promoting diversity, equity, and inclusion in every aspect of our organization. We value the unique contributions of all individuals, including minorities, protected veterans, and individuals with disabilities.