CALL CENTER SPECIALIST

DEPARTMENT: PATIENT ACCESS CENTER #8471 Position Summary Under general supervision, the Call Center Specialist is responsible for providing excellent customer service, registering new patients, appointment scheduling and insurance verification. Typical duties include answering multi‑line incoming customer calls, completing registration, scheduling appointments, and securing authorization and a physician’s order for scheduled services. Responsibilities emphasize quality customer service. Completes registration for new patients in a timely and accurate manner, adhering to established registration and scheduling protocols and standards. Ensures patients have secured authorization, physician order, and referrals when scheduling appointments. Interviews patients via telephone to obtain demographic and financial information necessary to secure patient account information. Verifies insurance eligibility for outpatient services on all Third‑Party Payers by utilizing automated eligibility systems. Operates Affinity system to gain and input registration information. Responsible for relaying medical messages to patient/clinic staff clearly and effectively through EClinical Works. Operates Experian Passport system including order manager, scheduling manager, and medical necessity modules. Indexes physician orders in accordance with Experian Order Management procedures. Qualifications High School Diploma or equivalent Medical Terminology (Preferred) On‑the‑job or equivalent training in admitting or call center procedures Ability to handle multi‑line incoming customer calls, schedule appointments, and perform registration Position Pay Range $18.63 - $27.45 per hour – in compliance with the California Pay Transparency Act. Actual pay will be determined based on relevant experience, skills, knowledge, abilities, education, licensure, and certifications, and other business and organizational needs. The range applies to employees residing in California only; a geographical pay differential may apply for remote employees residing out of state. ECRMC strives to ensure equal pay for equal work in accordance with its commitment to being an equal‑opportunity employer. #J-18808-Ljbffr