Assistant Front Office Manager

Job Description

Job Description

Description:

Join the prestigious Boar's Head Resort as a Front Office Assistant Manager and become a vital part of our dedicated hospitality team. We are committed to delivering exceptional guest experiences in a luxurious setting, and we are seeking a professional with a passion for excellence and a background in high-end hospitality to help lead our front desk operations.

Key Responsibilities:

- Oversee daily front office operations to ensure smooth and efficient guest service

- Assist in managing front desk staff, providing training, support, and performance feedback

- Ensure guest satisfaction by addressing inquiries, resolving issues promptly, and maintaining high service standards

- Coordinate reservations, check-ins, check-outs, and billing processes

- Maintain a welcoming and professional environment for guests and staff

- Collaborate with other departments to ensure seamless service delivery

- Monitor and manage front office budgets, inventory, and supplies

- Uphold resort policies, procedures, and safety standards

At the Boar's Head Resort, we pride ourselves on fostering a culture of excellence, growth, and personalized service. Join our team and contribute to creating memorable experiences for our guests while advancing your career in a dynamic and supportive environment. We offer competitive benefits and opportunities for professional development.

- Previous experience in hospitality, preferably in a luxury segment

- Strong leadership and team management skills

- Excellent communication and interpersonal abilities

- Ability to handle guest concerns with professionalism and tact

- Knowledge of property management systems and reservation software

- High attention to detail and organizational skills

- Flexibility to work various shifts, including evenings and weekends

- A professional appearance and demeanor