Assistant Guest Services Manager

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At Vacation Myrtle Beach our vision is simple: To give our guests the most Exciting, Fun-Filled, and Enjoyable vacation experience ever. Our mission is more than just words - it is the reason we do what we do. Vacation Myrtle Beach delivers highly personalized service to our guests. We are a leader in the Myrtle Beach area's hospitality industry with an industry leading call center, an innovative restaurant, owning 3 resorts and operating 11, and nearly 4000 units in a variety of Myrtle Beach hotels and resorts right on the ocean. Vacation Myrtle Beach consistently delivers exceptional resort service with the help of dedicated, caring, diverse employees, thus outperforming the competition. Every day is a chance to discover something new and influence the hospitality business.

Work Location: Crown Reef Resort

How Will You Shine?

As a valued and successful Assistant Guest Services Manager you will be required to:

• Assure property operation meets internal audit standards
• Coordinate guest and group transportation needs.
• Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards
• Monitor payroll hours and reports.
• Report all unsafe conditions immediately.
• Complete other duties as assigned by supervisor to include cross training
• Complete reports and paperwork (i.e., forecasts, annual budgets, action plans, etc.)
• Coordinate all VIP transportation to and from the resort
• Coordinate delivery of amenities
• Coordinate the arrival and departure of all tour and organized groups.
• Deliver the best service, quality and value to every customer, every time.
• Maintain customer satisfaction as the driving philosophy of the resort
• Personally demonstrate a commitment to customer service by soliciting and responding promptly to guest needs
• Commit to satisfying every guest. Ensure Front Office staff, including all new hires, is trained to meet standards of each component
• Meet or exceed budgeted profit and margin of the department
• Prepare an annual departmental budget that accurately reflects the resort's operations plan
• Ensure department staff are trained in financial/control procedures as outlined by Internal Audit, and that these procedures are regularly followed. Impact cash flow by effective management of accounts receivable and accounts payable at the departmental level
• Maintain physical product standards by routinely inspecting department to ensure that equipment is in proper working condition and supplies are stocked at proper levels. Have acceptable property quality audits for assigned areas and implement action plans to correct deficiencies. Manage security procedures such as key control.

Required Skills:

• Proficient oral and written communication skills
• Effective interpersonal and customer service skills
• Outstanding sales and customer service skills
• Well organized and attentive to detail
• Strong analytical and critical thinking skills
• Initiative to prioritize tasks.
• Demonstrated proficiency in use of Front Office Operating Systems
• Prior cash handling experience
• Function well in a high-paced and at times stressful environment
• Communicate effectively with the public and other employees.
• Remain calm and diffuse or deescalate heated conversations/situations with guests.
• Capability to work with little or no supervision while meeting high-performance standards

Education and Experience:

• College level reasoning, math, and language skills
• Two years prior departmental management experience in front office or related disciplines
• Time management and negotiation skills
• Ability to manage and lead each discipline of the department independently
• Ability to manage according to employment and Innkeeper laws of the jurisdiction
• Prior cash handling experiences necessary
• Ability to communicate effectively with the public and other employees.
• Read, write and speak English fluently
• Computer experience required.
• High School Diploma or G.E.D. equivalent
• Requires high school math level.
• Excellent computer skills
• Familiarity with IQware or similar Hospitality and Management Software Program

Physical Requirements:

• Extended periods of sitting at a desk and working on a computer
• Prolonged periods of standing on tiles, hardwood, or carpet
• Communicating with guests through long engaging conversations and for
• lengthy periods of time
• Frequently handling luggage, boxes, and doorknobs

How Will You Be Rewarded?

• Base pay
• Paid Time Off
• Floating Holiday Pay
• Medical, Dental, and Vision Insurance within 60 days
• Discounted hotel & resort Stays
• Work today, get paid today available
• Career advancement opportunities
• Training and continuing development in hospitality roles

Why Should You Choose VMB?

Hospitality is at the heart of all we do at Vacation Myrtle Beach. We “WOW” by exceeding expectations, we teach and learn through communication, we embrace and drive change, and we make it happen with passion and determination. We are a family committed to integrity, faith, and a vision for growth. Here, you'll find a family that's comprehensive, values diversity, and is built on a foundational respect for people from all over the world.

We put people and relationships first, take an entrepreneurial approach to their work, and support colleagues in reaching their full professional potential.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.

Job Type: Full-time

Pay: $44,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Weekends as needed

Work Location: In person