Manager, Commercial Performance

Job Title Manager, Commercial Performance Locations Santa Clara, CA (primary); Cincinnati, OH; Raritan, NJ. Purpose This role ensures that executed customer agreements deliver their intended financial and strategic value. It focuses on post‑contract performance management, including utilization, revenue realization, compliance with deal terms, and billing alignment. Responsibilities Commercial Performance Monitoring Track performance of executed agreements against contracted terms, including utilization, procedure volumes, and financial commitments. Monitor adoption of systems and models. Identify underperformance, revenue leakage, or deviations from expected deal outcomes. Revenue Realization & Billing Alignment Partner with Finance and Billing teams to ensure accurate and timely invoicing aligned to contract terms. Validate that billing structures (e.g., per procedure, subscription, capital agreements) are correctly applied. Identify and resolve gaps between contracted pricing and billed revenue. Customer Compliance & Remediation Work with Sales teams to address customer underutilization or non‑compliance with contract commitments. Develop and execute action plans to bring customers back into compliance (e.g., volume commitments, usage thresholds). Support field teams with data, insights, and recommendations to drive corrective actions. Insights & Analytics Build and maintain dashboards tracking deal health, utilization trends, and financial performance. Generate insights on deal effectiveness, including system adoption and ROI realization. Provide leadership visibility into key risks and opportunities across the deal portfolio. Process & Continuous Improvement Establish standardized processes for post‑deal monitoring and performance management. Develop frameworks and playbooks for tracking and enforcing deal compliance. Partner with upstream teams (Deal Desk, Pricing, Contracting) to incorporate learnings into future deal structures. Cross‑Functional Collaboration Collaborate with Sales, Finance, Pricing Ops, Contract Management, and Customer Success (if applicable). Serve as the bridge between commercial execution and operational/financial performance tracking. Align with broader MedTech Surgery counterparts (Surgery, Polyphonic, Monarch) to ensure consistency. Qualifications Minimum of 5 years of experience in commercial operations, deal desk, finance, pricing, or revenue operations. Bachelor’s degree required; MBA or advanced degree preferred. Strong understanding of contract structures, revenue models, and financial performance tracking. Experience with billing processes, revenue recognition, or contract‑to‑cash workflows. Advanced analytical skills (Excel, Power BI, or similar tools). Ability to translate complex data into actionable insights for Sales teams. Strong stakeholder management skills with experience influencing field behavior. Detail‑oriented with a proactive, problem‑solving mindset. Travel 25% of the time domestically. Preferred experience in medical device, capital equipment, or healthcare technology. Familiarity with CRM (e.g., Dynamics), ERP/billing systems, and contract lifecycle management tools. Experience managing post‑sales performance or customer compliance programs. Required Skills Business Behavior Coaching Collaboration Contract Management Detail‑Oriented Document Management Issue Escalation Office Administration Problem Solving Regulatory Compliance Relationship Building Risk Assessments Sales Enablement Sales Support Sales Terms and Conditions Tender Management Preferred Skills Business Behavior Coaching Collaboration Contract Management Detail‑Oriented Document Management Issue Escalation Office Administration Problem Solving Regulatory Compliance Relationship Building Risk Assessments Sales Enablement Sales Support Sales Terms and Conditions Tender Management Compensation The anticipated base pay range for this position is $118,000.00 - $203,550.00. The position is eligible to participate in the company’s long‑term incentive program. Employees are eligible to participate in the company’s consolidated retirement plan (401(k)) and savings plan (pension). Benefits Vacation – 120 hours per calendar year Sick time – 40 hours per calendar year (48 hours for Colorado residents; 56 hours for Washington residents) Holiday pay, including Floating Holidays – 13 days per calendar year Work, Personal and Family Time – up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year Caregiver Leave – 80 hours in a 52‑week rolling period Volunteer Leave – 32 hours per calendar year Military Spouse Time‑Off – 80 hours per calendar year Equal Opportunity Employer Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via or contact AskGS to be directed to your accommodation resource. #J-18808-Ljbffr 6267-Auris Health Inc. Legal Entity