Customer Service Representative - State Farm Agent Team Member

Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients, resolving any issues or concerns they may have, and cross selling to the customers you are servicing.Responsibilities:Respond to customer inquiries in person, via phone, and by email in a timely and professional mannerProvide accurate and detailed information about insurance policies, coverage options, and claims processesAssist customers with policy renewals, changes, and cancellationsCollaborate with the sales team to cross-sell and up-sell insurance products and servicesUpdate customer records and maintain accurate and up-to-date informationMeet or exceed established customer service goals and performance metricsQualifications:Property/Casualty licensed (currently licensed, or able to obtain license)Able to effectively relate to a customer, answer their questions, and anticipate their needsExcellent communication skills to assist customers and coordinate with other agency team membersExcellent problem-solving and decision-making abilitiesAbility to multitask and prioritize tasks in a fast-paced environmentAbility to cross sell or generate cross sell leads for our sales teamIf you are passionate about providing exceptional customer service and have a strong understanding of insurance policies and procedures, we encourage you to apply. Join our team and become part of a dynamic and growing organization! Compensation: $17.00 - $25.00 per hourMy team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Honolulu, HI and help customers with their insurance and financial services needs, including:Auto insuranceHome insuranceLife insuranceRetirement planningState Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Keiko Pacheco - State Farm Agent