Customer Success & GTM Lead - AI Platform

Customer Success & GTM Lead – AI Platform Responsibility to drive enterprise adoption, customer success, and go-to-market execution for Lumenci AI, a next-generation AI-powered patent intelligence platform. Position Overview This highly strategic and customer-facing role sits at the intersection of product, customer success, consulting services, enterprise AI adoption, and revenue growth. The role works closely with the Vice President of Product, AI Platform & IP Intelligence to shape product adoption strategy, customer workflows, product feedback loops, and market expansion initiatives for Lumenci AI. Customer Success & Enterprise AI Platform Adoption Onboard law firms, enterprise customers, and early AI platform adopters. Guide customers through AI-powered product workflows and implementation processes. Drive successful adoption of Lumenci AI across customer organizations. Translate customer needs, workflow challenges, and adoption barriers into actionable product improvements. Build trusted, long-term relationships with enterprise stakeholders and executive sponsors. Support customer lifecycle management and ongoing SaaS platform adoption strategies. Help customers operationalize AI-enabled workflows within legal and IP environments. Pilot Program Execution & Product Commercialization Identify and recruit pilot customers and beta participants. Structure pilot programs with measurable business objectives and success criteria. Coordinate onboarding, enablement, and implementation activities. Collect structured customer feedback, usage insights, and workflow intelligence. Partner with Product and leadership teams to refine product-market fit. Convert pilot programs into subscription, usage-based, or long-term commercial engagements. Help develop scalable customer onboarding strategy and customer success motions. Go-To-Market Strategy & Market Expansion Identify high-value early adopter segments across legal, IP, and enterprise markets. Support product positioning, messaging, and commercialization strategies. Build customer waitlists, beta programs, and early adoption initiatives. Support enterprise sales conversations, customer presentations, and product demonstrations. Help establish repeatable onboarding and strategic customer engagement processes. Collaborate cross-functionally across product, engineering, consulting, sales, and executive leadership teams. Customer Discovery & Market Intelligence Conduct structured customer discovery interviews. Identify emerging customer pain points, workflow inefficiencies, and AI adoption opportunities. Monitor competing legal tech, AI, and enterprise SaaS platforms. Provide actionable market intelligence and customer feedback to Product leadership. Help refine Lumenci AI’s long-term product roadmap and enterprise use cases. Revenue Growth & Strategic Expansion Convert pilot engagements into recurring subscription or usage-based revenue. Identify upsell and expansion opportunities across customer accounts. Partner with Lumenci consulting teams to drive follow-on engagements. Support strategic account growth and enterprise expansion initiatives. Help operationalize scalable product adoption and customer success strategies. Who You Are A highly customer-oriented, commercially minded operator comfortable working with executive stakeholders, enterprise customers, product leaders, and technical teams. You are proactive, entrepreneurial, and excited about shaping AI-powered workflows in the intellectual property ecosystem. Required Qualifications 6–12+ years of experience in one or more of the following areas: Enterprise SaaS AI platforms or AI/ML products Legal technology Customer success Product go-to-market Consulting or professional services Product commercialization Proven experience managing enterprise customer relationships and strategic accounts. Experience supporting enterprise software implementations, onboarding programs, or customer rollouts. Strong communication, presentation, and relationship‑building skills. Ability to translate customer challenges into actionable product feedback and adoption strategies. Experience working cross-functionally across product, engineering, consulting, sales, and leadership teams. Strong analytical thinking, problem-solving, and workflow optimization capabilities. Experience supporting enterprise AI software adoption or complex SaaS platform implementations preferred. Preferred Qualifications Intellectual property Patent analytics Legal technology Litigation consulting AI products and enterprise AI platforms Workflow automation B2B SaaS solutions Product adoption strategy Generative AI or AI-enabled enterprise workflows Key Traits for Success Highly customer‑centric. Entrepreneurial and self-driven. Comfortable operating in fast‑paced, evolving product environments. Able to communicate complex technical concepts in a customer‑friendly manner. Skilled at translating AI platform capabilities into measurable customer value. Effective at collaborating across technical, product, consulting, and business teams. Comfortable balancing strategic thinking with hands‑on execution. What You Will Help Build Shape and scale Lumenci AI into a category‑defining enterprise AI platform for the intellectual property ecosystem. Enterprise adoption of AI‑powered patent analytics workflows. Scalable onboarding and customer success programs. Product‑market fit across law firms, patent investors, and corporate IP teams. Commercialization of next‑generation AI solutions for patent monetization and IP intelligence. Repeatable enterprise AI adoption and customer engagement strategies. The future of AI‑enabled workflows across the broader IP ecosystem. Benefits & Total Rewards Comprehensive Health & Well‑being: robust medical, dental, and vision insurance with significant company contributions. Retirement Strategy: 401(k) program with competitive employer‑matching contribution. Performance‑Based Incentives: variable pay component designed to reward individual achievements and overall company success. Time Off & Leaves: accrued PTO, company holidays, and floating holidays for personal or cultural significance. Holistic Wellness Support: dedicated Wellness Leave and paid leave for significant life events such as bereavement and parental bonding. Culture of Autonomy & Growth: flexible, remote‑first work environment with structured support for professional development and career advancement. Compensation & Pay Transparency The expected total annual compensation range for this role is $110,000–$185,000, which may include base compensation and other eligible incentive components, depending on skills, experience, and work location. Salary History: Lumenci does not request or rely on prior salary history. Equal Opportunity Employer Lumenci is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Accommodation If you require a reasonable accommodation to complete this application or participate in the interview process, please let the recruiter know. Employment Relationship Nothing in this job description creates or is intended to create a contract of employment for any specific period of time. Employment, if offered, is on an at‑will basis and may be terminated by either party at any time, with or without cause and with or without notice, subject to applicable law. #J-18808-Ljbffr