Optical Assistant - NCEENT of Cary

Optical Assistant - NCEENT of Cary

Work Arrangement: Regular Location: Cary, NC, US, 27518 Personnel Area: DUKE HEALTH INTEGRATED PRACTIC Date: Jun 22, 2026

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina. $5,000 Commitment Bonus for qualifying candidates!

JOB LOCATION NCEENT of Cary - 1010 Tryon Village Drive

Job Summary

We are seeking an Optical Assistant to be an integral member of the healthcare team and provide direct and indirect care to patients.

Job Duties and Responsibilities

• Analyze and interpret prescriptions.
• Advise patients of available frame styles, lens designs, materials and coatings.
• Maintain and clean optical equipment as necessary.
• Access and assist patients on insurance coverage, and promotions.
• Enter customer billing/service records.
• Partner with clinic staff to maintain a high level of patient satisfaction.
• Attend and actively participate in staff meetings to maintain and improve technical skills and service levels for patients.
• Ensure patient's visual and auditory privacy and maintain patient confidentiality at all times.
• Ensure HIPAA compliance standards are met.
• Interact with staff and co-workers in a manner that promotes positive working relationships.
• Meet all required competencies and maintain skill level.
• Complete required Annual Review and Safety, Compliance, and Infection Control trainings.
• Flexibility to travel to various optical locations as needed.
• Other duties and tasks as assigned.

Job Eligibility Requirements

High school diploma or general education degree (GED) One-year related experience and/or training; or equivalent combination of education and experience Requires excellent communication skills and a keen understanding of patients with sensory impairment. Must be able to express a caring attitude while performing tasks required with accuracy and efficiency. Ability to communicate professionally, in both verbal and written communication. Basic PC and data entry skills. Ability to organize and prioritize work effectively under stressful situations.

JOB HOURS The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.