Business Experience & Planning Advisor

Business Experience & Planning Advisor

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Experience & Planning Advisor within PNC's Enterprise Architecture Process Team, you will be based in Pittsburgh, PA, Cleveland, OH, Birmingham, AL, Phoenix, AZ, Denver, CO or Dallas, TX.

The Bus Exp & Plan Advisor is responsible for assessing, prioritizing and implementing Enterprise Architecture process improvement opportunities, with impacts across the Technology organization. This role is wide-ranging and requires planning, analysis, problem-solving, communications and leadership skills. Success includes driving process change management and guiding data-related decisions from strategy through operations.

Needed Skills and Experience:

Process Analysis

Lean Six Sigma or other process-improvement framework(s)

Deep experience creating process flows from documents or meeting content

Software development concepts, specifically Agile and automation

Ability to identify and assess process weaknesses

Tools

Power Automate

Visio

Dashboard tools including Tableau and Power BI

MS Excel, PowerPoint, Word

Communication & Influence

Ability to translate stated needs into customer-friendly process changes

Strong written and verbal communication skills

Comfortable with presenting process change details to multiple levels of managers

Proven ability to influence decisions without direct authority

Preferred Qualifications

Lean Six Sigma certification

Clear understanding of enterprise architecture's purpose, particularly in a highly regulated financial services environment

Experience in large, complex enterprise environments

Familiarity with both operational and analytical data activities and metrics

Continuous Improvement

Maintain current, accurate process documents and job aids as EA evolves.

Identify opportunities to improve data quality, consistency, and reuse across the Technology organization.

Share information to support the maturation of team skills and influence over time.

Core Deliverables:

The Bus Exp & Plan Advisor is accountable for creating, reviewing and maintaining the following deliverables, as applicable to scope and initiative:

• Process flows, job aids
• Assessments of current-state EA processes, including points of integration with other processes and stakeholders (impact assessments)
• Engagement of teams to support process testing and pilots
• Communications plans covering multiple audiences and media

Role Summary:

Process Improvement

Identifies opportunities, proposes streamlined approaches, gathers feedback, and implements process improvements

Delivers process changes (including automation as appropriate) and reporting

Develops process templates and reporting requirements

Establishes cadence of process improvement reviews, check-ins with stakeholders

Problem-Solving

Identifies process problems across the architecture domains in Technology

Collaborates with architects to achieve and confirm operational alignment, monitors outputs and ensures consistent deliverables

Develops process documents, including flows and job aids, for specific processes

Completes lessons-learned exercises to ensure that oversights and mistakes aren't repeated in future process improvement activities

Change Management

Plans for process changes, including engaging non-architect stakeholders for input and feedback as needed

Determines audiences impacted by process solutions and ensures change plans cover all stakeholders

Produces and delivers communications, training, documentation, and FAQs as needed to support process changes

Maintains centralized repositories for completed content and deliverables, to be shared across teams.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.