Shipping Manager

Job Description

Job Description

Company Overview

Before we opened Strive Pharmacy we were unsatisfied with the current state of the pharmaceutical industry. Most of the current pharmaceuticals only offer a one size fits all approach and often come with unwanted and potentially dangerous side effects. We found that through compounding we can offer a much more personalized solution to medicine.

Through this we have been able to help patients get the results they are seeking for their personal needs. After years of working for corporate chains we took the risk and opened Strive Pharmacy. We are dedicated to providing a better experience for each customer and clinic that we work with. Come see the Strive difference.

We're flipping the script with personal medicine. We strive to interrupt an industry that has been closed to personalized care, accessibility, and nuance for too long. We strive to shift a reactive view of self-care and ignite a proactive baseline-shifting approach to health for all. 'The human element' is our crux and catalyst, driving all that we do, whether we're interacting with patients, providers, or practices. We're here to partner with those ready for a change. More than a compounding pharmacy, we're on a mission to positively disrupt healthcare as we know it. Strive is about more than medicine. Strive is about striving for the personal side of healthcare.

Position Type: Full-Time, In Office
Location: Gilbert, AZ
Schedule: 1st Shift; Monday - Friday from 8am - 4pm
Compensation : $80,000 - $100,000 per year

Position Overview:

The Shipping Manager is responsible for overseeing and managing all shipping and distribution operations across the United States to ensure timely, secure, and compliant transportation of pharmaceutical products. This role ensures alignment with regulatory standards, internal policies, and customer service expectations. The successful candidate will bring deep logistics expertise, especially in handling temperature sensitive and controlled substances, while optimizing cost-efficiency and carrier performance.

Key Responsibilities:

• Strategic Leadership:
  • Establish and manage relationships with regional carriers (parcel, freight, cold chain).
  • Standardize shipping protocols to ensure consistency and efficiency.
  • Collaborate cross-functionally with Inventory, Lab Operations, Customer Experience, and other departments to align shipping processes and support broader supply chain and business improvement initiatives.
• Regulatory Compliance:
  • Ensure all shipping practices comply with FDA, DEA, DOT, and state-specific pharmaceutical regulations
  • Maintain documentation and SOPs for audit readiness related to shipping and distribution activities.
  • Partner with Quality Assurance to support product integrity and chain-of-custody controls.
• Operational Management:
  • Oversee daily shipping operations, ensuring timely order fulfillment and delivery.
  • Manage the handling and distribution of refrigerated, hazardous, and controlled pharmaceutical goods.
  • Monitor KPIs including OTIF (On-Time In-Full), transit times, freight cost per unit, and damage rates.
  • Drive continuous improvement efforts by identifying inefficiencies, implementing best practices, and leveraging team input and performance data to enhance operational and shipping accuracy, speed, and cost-effectiveness.
• Carrier and Vendor Management:
  • Evaluate and negotiate contracts with freight and shipping providers.
  • Conduct quarterly carrier performance reviews and implement corrective actions as needed.
• Cost and Efficiency Optimization:
  • Analyze shipping costs and identify opportunities for savings.
  • Implement process improvements to enhance speed, reliability, and efficiency.
• Team Leadership:
  • Lead, train, and mentor shipping teams and logistics coordinators.
  • Foster a culture of compliance, quality, safety, and continuous improvement.
• Risk Management:
  • Manage logistics risks related to theft, damage, and temperature excursions.
  • Develop contingency plans for disruptions in the supply chain.
• Technology & Systems:
  • Optimize transportation management systems (TMS), warehouse management systems (WMS), and ERP integration to support shipping activities.
  • Leverage data analytics for forecasting, trend analysis, and performance improvement.

Minimum Qualifications:

• 7+ years of logistics or shipping experience, with at least 3 years in a management role
• Experience in the pharmaceutical, biotech, or healthcare industry
• In-depth knowledge of FDA, DEA, and DOT shipping regulations.
• Strong understanding of cold chain and controlled substance logistics.
• Excellent organizational, analytical, and leadership skills.

Preferred Certifications:

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field
• Certified Supply Chain Professional (CSCP) – APICS
• Certified in Logistics, Transportation and Distribution (CLTD) – APICS
• GDP/GMP Compliance Certifications

Benefits/ Perks

Strive Pharmacy provides a comprehensive benefits package that encompasses various perks such as employer paid healthcare coverage available after 30 days of employment, the choice of an FSA/HSA, parental leave, and a 401(k) plan with matching contributions. FREE COMPOUNDED MEDS to employees and immediate family members.

At Strive, culture plays a fundamental role in shaping our workplace atmosphere. Beyond our exceptional benefits package, we foster a sense of community. Throughout the year, we arrange various holiday potlucks and festive celebrations. Strive is committed to promoting both personal and professional development, striving for our employees to excel and grow in every aspect of their lives, both within and outside of the workplace.

Strive Pharmacy is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state or local laws.

Disclaimer*** Please do not call the pharmacy location with questions about your application or interview. A talent acquisition partner will reach out to you.