Billing Supervisor of Client Services

Introduction

Are you committed to community safety? We work hard to protect clients, customers, and teammates from fire hazards by installing, maintaining, and inspecting fire suppression systems. Our fire suppression systems ensure uninterrupted operations in businesses you likely visit, and our technicians take pride in their communities, prioritizing safety for all. If you share this passion and commitment, let's talk about how you can join us in our mission and build your future with us!

Position Summary

The Billing Supervisor - Client Services at Marmic Fire & Safety is responsible for overseeing all billing activities and staff within the client services function. This role includes managing the development and implementation of policies and procedures to ensure the timely and accurate billing of customers. The Billing Supervisor will lead a team of billing specialists, address billing discrepancies, and continuously improve billing processes to maintain accurate accounts receivables

Core Responsibilities

Supervisory Responsibilities:

• Lead and manage the billing specialists team, providing guidance, training, and support to ensure high performance.

• Oversee the development and implementation of billing policies and procedures to enhance efficiency and accuracy.

• Foster a team environment that values expertise, collaboration, and continuous improvement.

Billing Management:

• Investigate and resolve billing discrepancies and errors, ensuring prompt and accurate resolution.

• Manage the accurate and timely entry of billing data into the ERP system.

• Troubleshoot billing issues and work with accounts receivable to monitor controls and streamline processes.

Process Improvement:

• Continuously improve processes for collecting funds, maintaining current accounts receivables, and managing invoicing and payment applications.

• Drive efforts to reduce risk exposure and days sales outstanding (DSO).

• Oversee the management of bad debt reserves, past dues, credit holds, and requests for credit lines.

Administrative Duties:

• Process liens, lien waivers, and bankruptcies, and handle customer accounts sent to collections.

• Manage the transition of acquired receivables and businesses into Marmic, assessing risk and handling open deductions and credits.

• Ensure standard operating procedures (SOPs) are in place and that the team is well-trained and knowledgeable in these processes.

Reporting and Analysis:

• Review month-end reports, including aging trends, status on top accounts, comparative analysis month over month, and roll forwards.

• Monitor and report on billing metrics and team performance, making recommendations for improvements as needed.

The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Minimum Qualifications

• High school diploma or GED

• Minimum of 2 years of leadership experience required. This may include direct supervision of employees with responsibilities such as performance reviews, hiring and termination decisions, training, coaching, and mentoring, and/or leadership of external vendors, subcontractors, or contracted service teams with accountability for work quality, performance, and project execution.

• Proven expertise billing operations.

• Proficient in Microsoft Excel and other reporting/analysis tools.

• Strong communication skills with demonstrated success in building and leading teams and working cross-functionally.

• Ability to manage multiple commitments and time-sensitive priorities in a fast-paced environment.

• Sound judgment and exceptional problem-solving skills.

• Process-oriented mindset with a focus on continuous improvement.

Preferred Qualifications

• Bachelor's degree in business, accounting, finance, or a related field preferred.

• Experience with ERP systems and billing software.

• Knowledge of industry-specific billing practices and regulations.

• Experience in handling high-volume billing operations.

Benefits & Perks

At Marmic Fire and Safety, we offer more than just competitive pay. As a full-time employee, you'll enjoy a range of great benefits, including the below. Join us and enjoy a rewarding career with excellent perks!

• Employee Ownership Program

• Company-paid training programs and on-the-job training.

• Tele-health services if healthcare coverage is elected

• 401K plan with up to a 4% company match

• Medical, Dental and Vision Insurance effective the first of the month following your start date

• Accrual of up to 13 days of Paid Time Off (PTO) in your first year

• 7 Paid Holidays annually

Who We Are

Since 1951, Marmic has focused on one mission: protecting the communities we serve. What began as a small, family-run fire protection business has grown into a trusted national partner for complete fire and life safety services. With 1,300+ team members and more than 50,000 customers, we deliver local, personal support backed by the strength and resources of a national organization.

As we've expanded - bringing more than 30 businesses into the Marmic family in just the past few years - we've built a culture where skilled technicians and industry experts can thrive, share their knowledge, and create lasting careers. We take pride in our work because it matters.

Every team member is also an owner of the company, sharing in the success they help create. That sense of ownership drives our culture of teamwork, accountability, and pride in craftsmanship. It also means our people are building a stronger financial future for themselves and their families.

Today, Marmic is one of the largest providers of comprehensive fire and life safety services in the country. Our teams install, inspect, and repair critical systems in industrial and corporate facilities, hospitals, schools, retail environments, and more-protecting lives and property every step of the way.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.