Service Manager (60912)

Job Details Job Location: The Residences of Orland Park Crossing, Orland Park, IL 60462 Position Type: Full Time (30-40 hours per week) Education Level: Not Specified Salary Range: $36.00 - $41.00 hourly Travel Percentage: Up to 25% Job Shift: Day, including weekend and on-call Job Category: Real Estate Position: Service Manager Role Overview As the Service Manager, you will coordinate the work of employees who repair and maintain buildings and facilities. You will prepare work schedules, assign work, and oversee the quality of completed tasks. You may be involved in new construction or modification of existing properties, maintain adequate inventory of supplies, monitor the monthly maintenance budget, and ensure a strong commitment to the service needs of internal and external customers. Represent the company in a professional and courteous manner. Key Responsibilities Using independent judgment, complete maintenance employee schedules and communicate assignments to maintenance staff. Participate in site staffing needs with the Community Manager. Assess training needs of employees, provide input for required training programs, coordinate and schedule appropriate training. Responsible for safety and skill training for all maintenance employees. Assist with completing written property safety audits. Perform daily property and grounds inspection to identify maintenance needs and liability hazards. Ensure all repairs and replacements are assigned and completed within company standards, including interior and exterior rehabilitation and construction projects. Assist with monitoring resident satisfaction and follow up on results by property maintenance staff. Understand and comply with OSHA and other safety requirements. Knowledge of federal, state, and local codes and internal policies regarding maintenance. Employ mechanical methods, practices, and tools to inspect, maintain, install, repair, replace, and clean equipment, including sourcing and installing new equipment. Assist in ensuring preventive maintenance programs are implemented, followed, and documented per BH program guidelines. Understand and enforce company policies and procedures, ensuring the team’s compliance. Be responsible for the maintenance and security of all property‑issued tools. Share on‑call responsibilities, including inclement weather conditions, with the maintenance team, and respond to resident requests per company standards. Perform other duties as assigned. Qualifications Minimum of four years of progressive maintenance and safety experience. Experience managing up to 299 units in a single community. Advanced computer skills and industry‑specific technology to coordinate and respond to resident and management requests. Regularly performs manual, task‑oriented work independently, prioritizes tasks, and assigns tasks to the team. High school diploma is a plus. Required certifications: EPA Core, Type I‑Appliances, Type II‑HAVC, Certified Pool Operator. Must provide own industry‑specific hand tools. Physical Requirements / Environment Lifting at least 50 pounds. Full range of motion with upper and lower body; continuous movement including standing, walking, bending, stooping, crawling, and climbing stairs. Exposure to all weather conditions. Operation of motor equipment/vehicle onsite, if applicable. Ability and means to travel locally, overnight, and via automobile and airplane as required. BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple U.S. geographic markets. Pay is based on a number of factors and may vary depending on job‑related knowledge, skills, and experience. #J-18808-Ljbffr Bh Management Services