Strategic Account Manager

Strategic Account Manager

Chicago or Remote (US)

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.

Envoy Global is searching for a Strategic Account Manager (Business Immigration) who will serve as the primary high-level relationship manager for designated client portfolio and accountable for client satisfaction and growth. In this role, you will be responsible for providing account consultation that caters value through a high level of knowledge to meet the client's goals and answer questions. Our ideal candidate will build strong relationships with all Envoy Global teams and our affiliated law firm, to drive solutions that improve the overall client experience.

This is a fully remote opportunity open to candidates residing anywhere within the U.S.

As our Strategic Account Manager you will be required to:

• Collaborate with Envoy Global team members as well as our affiliated law firm staff to plan, execute, and ensure client's needs are met, while delivering excellent customer service.
• Provide clients with overall global policy and expansion strategy.
• Identify and pursue opportunities to incorporate additional facets of client programs into the company engagement with Envoy to expand geographical scope of service, where possible.
• Provide global immigration knowledge, recommendations, and service - related to client goals and questions.
• Collaborate with Envoy team members as well as affiliated law firm staff to plan, execute and ensure client's needs are met.
• Partner with Knowledge Management and Marketing teams to be informed on immigration trends and issues in key destination countries and update impacted clients as needed.
• Lead, motivate, and manage account managers to achieve goals and foster a culture of excellence
• Deliver and maintain an excellent level of client/customer service at all times.
• Provide business reviews and conduct client check-ins frequently and on a recurring cadence.
• Serve as the strategic and escalatory point of contact for assigned client accounts.
• Maintain up to date understanding of client account statuses and activity at all times.
• Provide updates to Envoy Leadership on health of accounts
• Act as the strategic and escalatory contact for client accounts, resolving issues and conducting root cause analysis
• Partner with Envoy and affiliated law firms to review and provide client pricing schedules and contracts
• Participate and, where appropriate, lead internal trainings for account management team members and affiliated firms

To apply for this role, you must possess the following specific experience, and skills:

• 8+ years of experience working in a client relationship role
• 4+ Years in Corporate/Business Immigration
• 1+ Years Managing/Supervising team members
• Team or people leading experience preferred
• Excellent relationship skills and ability to partner with varying levels within the client's organization and within the Envoy organization.
• Ability to synthesize information and data originating from multiple sources (Governments, legal team experts, external legal parties, other Envoy Global department team members) through an immigration lens, and to provide resulting tailored guidance to clients.
• Strong time management, multi-tasking and interpersonal skills.
• Excellent communication skills: both written and verbal
• Value collaboration and teamwork but also can work independently
• Ability to work in a team environment and influence others

This is a fully remote opportunity open to candidates residing anywhere within the U.S.

Salary Range: $95,000-$125,000