Visitor Services Assistant

Description Minnesota Children's Museum's mission is sparking children's learning through play. We believe that diversity, equity, and inclusion is integral to fulfilling our mission. As a community resource for thousands of families, Minnesota Children's Museum is dedicated to providing children with a fun, hands-on and stimulating environment to explore and discover. BOX OFFICE This Box Office Visitor Assistant is responsible for providing excellent customer service to visitors at the box office, lobby, as well as in galleries and public spaces. This role also supports sales initiatives and achieves designated sales goals. SCHEDULE Available to work weekdays (occasional Mondays), every other Friday evening, and every other weekend rotation (shifts scheduled between 8:30AM-8:30PM). In addition to Friday evenings, some evening shifts throughout the month will be required. Available to work on federal holidays when the museum is open to the public. Have between 12-20 hours of availability per week. PAY: $16.75 per hour NUMBER OF OPENINGS: 2 ESSENTIAL FUNCTION Provide excellent customer service to all visitors while maintaining a safe environment. Accurately process all types of sales using computerized ticketing system. Achieve designated sales goals. Ensure exhibits are ready for visitor use. Support visitor operations and needs through the museum including the outdoor spaces like the terrace and backyard. Support division initiatives including service, education, and sales programs. Attend and participate in daily opening meetings, department meetings, trainings, and other meetings as scheduled. IDEAL CANDIDATE Demonstrated ability to work well with adults and children. Ability to express ideas clearly and present information effectively to visitors in a crowded setting. Ability to communicate with front of house staff effectively using radio. Ability to work independently and with a team to make sound customer service decisions in complex situations. MINIMUM QUALIFICATIONS One year of customer service experience. Experience working or volunteering with children in an educational or recreational setting. Experience using a computerized point of sales (POS) system. AVAILABLE BENEFITS COMMUTER BENEFIT : The Visitor Assistant is eligible for a $40 per month stipend to support expenses in commuting to the museum. The benefit is added to the employee's second paycheck of each month. WEEKEND BONUS : After working the first 2 weekend shifts in the 2-week pay period, you will be eligible for a $5 bonus to your hourly rate for your 3rd and 4th weekend shifts. This will be explained further if you are selected for an interview. PAY INCREASES : Employees receive a 0.40 cent pay increase after 6 months of active employment and another 0.40 cent pay increase after 12 months. Additional pay increases will take effect annually following one year of employment and align with the hire date. BONUS : You will be eligible for a Service Award Bonus at your 14-month mark. The bonus is 5% of your gross earnings in the first 14 months of employment. Free admission to museum for family Retirement savings plan with employer match Pre-tax options for transportation Earn time off for Sick & Safe Leave ABOUT MINNESOTA CHILDREN’S MUSEUM Located in downtown St. Paul, MN, we employ 55 full-time and 55 part-time employees and engages variety of volunteers and interns. The workplace values that guide how we work together are: Play, Include, Grow, Serve, and Strive. We are dedicated to growing a diverse and culturally competent team of highly engaged staff and volunteers to reflect and equitably serve the vibrant community around us. We embrace differences in age, ability, color, ethnicity, gender identity and/or expression, national origin, race, religion, and sexual orientation. We strongly encourage the application of individuals from diverse backgrounds, including but not limited to: Black, Indigenous, and people of color; immigrants and refugees; LBGTQIA individuals; people with disabilities; religious minorities; and the elderly. Minnesota Children's Museum is an Equal Opportunity Employer committed to a culturally diverse work environment. #J-18808-Ljbffr