Logistics Coordinator

Logistics Coordinator

At Knichel Logistics, we are dedicated to delivering exceptional logistics solutions through intermodal, truckload, and LTL services. We are seeking a Logistics Coordinator to play a critical role in ensuring seamless execution of shipments while living out our core values: Customer Obsessed, Team Focused, Be Valuable, Do the Right Thing.

From the food and beverages that stock our shelves, to electronics and everything in between, Knichel Logistics arranges the transportation of consumer goods throughout North America. We are a fast growing, woman-owned and operated, non-asset-based 3rd Party Logistics Provider headquartered in Cranberry Township, PA.

Key Responsibilities:

• Accurately enter customer orders into internal systems in a timely manner.
• Monitor, track, and trace shipments to proactively provide updates to customers and internal stakeholders.
• Confirm pick-ups and deliveries with carrier partners to ensure successful execution and identify potential issues early.
• Monitor driver detention and promptly notify appropriate parties to help customers mitigate charges.
• Update customer shipment portals with timely and accurate information.
• Identify and escalate service issues or risk of failure to appropriate internal contacts such as Account Managers.
• Provide world-class customer service through phone and email communication with carriers and customers.
• Support department goals and contribute to a positive, team-focused environment.
• Perform other duties as assigned to support Knichel's operational excellence and customer satisfaction.

What We Are Looking For:

• Education: High school diploma or equivalent. Bachelor's degree in business, logistics, supply chain management, or a related field (preferred).
• Experience: Entry-level role; no prior experience required. 1 year in logistics, customer service, or hospitality (preferred)
• Skills: Strong communication and relationship-building skills. Detail-oriented with a focus on accuracy and timely follow-through. Able to thrive in a team environment and contribute to shared success. Comfortable working in a fast-paced, technology-driven setting. Familiarity with Microsoft 365 products.

What We Offer:

• Play a key role in delivering best in class service to our customers.
• A collaborative work environment within our brand-new headquarters in Cranberry Township, PA.
• Competitive compensation and benefits package.

Are You Ready? If you're a proactive problem-solver with a customer-first mindset, we'd love to hear from you!