Applications (ServiceNow) Engineer

We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The ServiceNow Engineer is responsible for the configuration, administration, optimization, and support of enterprise Commercial Off-the-Shelf (COTS) and Software-as-a-Service (SaaS) applications that power ChenMed’s clinical and business operations. The incumbent in this role works across one or more enterprise COTS/SaaS platforms — such as Salesforce, ServiceNow, or Workday — to deliver scalable, reliable, and user-centered application solutions while impacting technical strategy, solution design and operational excellence aligned with business needs. He/She works closely with business partners, IT teams, and vendors to support the full lifecycle of assigned enterprise applications. Essential Job Duties/Responsibilities Configures, administers, and maintains assigned enterprise COTS/SaaS platforms (e.g., Salesforce, ServiceNow, or Workday) to support organizational workflows and business processes. Partners with business stakeholders to gather, analyze, and translate functional requirements into scalable, maintainable, and supportable technical solutions aligned with enterprise architecture standards and platform best practices. Leads solution discovery, technical design, and implementation strategy efforts by identifying business needs, risks, and dependencies while serving as a trusted technical advisor to business and IT stakeholders. Supports system integrations between enterprise applications using APIs, middleware, and data transformation tools. Conducts application testing, validation, and quality assurance activities for new configurations, enhancements, and system upgrades. Leads and supports release management activities, coordinating platform updates, patches, and version upgrades with minimal disruption to operations. Participates in release management activities, coordinating platform updates, patches, and version upgrades with minimal disruption to operations. Monitors application performance, identifies bottlenecks, and implements solutions to ensure system reliability and availability. Provides technical leadership, mentorship, and oversight to less experienced engineers by removing blockers, identifying risks, promoting engineering best practices, and fostering a culture of accountability, collaboration, and continuous improvement. Drives technical standards, governance, and process improvements to enhance solution scalability, security, and maintainability. Identifies opportunities to improve platform adoption, automation, operational efficiency, and engineering processes across the organization. Creates and maintains technical documentation including configuration guides, process flows, and user-facing knowledge articles. Communicates technical concepts, solution approaches, risks, and recommendations to all levels of the organization effectively while facilitating alignment across business, operational, and IT stakeholders. Provides Tier 2/3 support for application-related incidents and service requests, performing root cause analysis and implementing corrective actions. Collaborates with vendors and platform representatives to manage support cases, license utilization, and feature adoption. Supports data governance activities including data integrity validation, field mapping, and access control management within COTS platforms. Follows IT change management and security protocols in all configuration and release activities. Performs other duties as assigned and modified at manager’s discretion. Knowledge, Skills And Abilities Ability to quickly develop a deep understanding of supported business domains and translate operational needs into scalable technical solutions. Strong knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods Advanced hands‑on experience with two or more enterprise COTS/SaaS platforms (e.g., Salesforce, ServiceNow, or Workday) required Comfortable operating in ambiguous environments with the ability to independently define scope, recommend direction, and drive initiatives forward with limited oversight. Strong understanding of application configuration, workflow automation, and process design within enterprise COTS/SaaS environments. Experience with system integrations using REST/SOAP APIs, middleware platforms, or integration tools (e.g., MuleSoft, Boomi, or similar) Experience leveraging AI‑assisted development, automation, analytics, or productivity tools to improve engineering efficiency, operational effectiveness, and solution delivery. Understanding of emerging AI technologies and ability to evaluate practical use cases within enterprise application environments. Proficiency in platform‑native scripting and automation tools (e.g., Salesforce Flow/Apex, ServiceNow Flow Designer/Glide scripting, Workday Studio/Calculated Fields) Solid understanding of ITSM principles and IT change management practices. Strong analytical and problem‑solving skills with the ability to perform root cause analysis for complex application issues. Ability to manage competing priorities and work effectively in Agile/Scrum delivery environments. Well‑respected and viewed as a key contributor cross‑functionally; builds consensus across business and IT teams. Ability to communicate technical concepts clearly to non‑technical business partners. Proactive in developing actionable recommendations that improve platform adoption, data quality, and operational efficiency. Ability to work with minimal supervision. Expert skill in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook; competent in other systems required for the position. Ability and willingness to travel locally, regionally and/or nationally up to 10% of the time; flexible to work evening, weekends and/or holidays as needed. Spoken and written fluency in English. This job requires use and exercise of independent judgment. Education And Experience Criteria Bachelor’s degree in Computer Science, Information Systems, Business Information Technology, or a related field OR additional experience above the minimum will be considered in lieu of the required education on a year‑for‑year basis required. A minimum of 3 years’ experience administering or configuring enterprise COTS/SaaS applications in a corporate environment required. Hands‑on experience with at least one enterprise COTS/SaaS platform required (e.g., Salesforce, ServiceNow, or Workday). Active certification in a relevant enterprise platform preferred (e.g., Salesforce Certified Administrator or Platform Developer, ServiceNow Certified System Administrator or CIS, Workday Pro Certification). Experience using a service desk/ITSM platform for incident and change management preferred. Pay Range $91,165 - $130,235 Salary. The posted pay range represents the base hourly rate or base annual full‑time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions. Employee Benefits We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family‑owned and physician‑led, our unique approach allows us to improve the health and well‑being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work‑life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. #J-18808-Ljbffr ChenMed