Public Safety Telecommunicator

Public Safety Telecommunicator

The City of Rochester welcomes applications for:

The City of Rochester is committed to a community where all members feel a sense of belonging. We commit to recognizing the diversity of our community members, listening to ALL voices and providing equitable services to create an inclusive place to live, play and work. We believe EQUITY should be at the center of all our work. We strive to represent our community in our teammates, as we know that diverse and inclusive teams are more innovative, and have an empowering impact on the work, progress and culture of our community.

It takes us all working together

Nature of Work

As a Public Safety Telecommunicator, you are the first first responder—the calm voice in critical moments. You gather essential information, make rapid decisions, and ensure the right help reaches the right place at the right time. This role requires focus, attention to detail, and the ability to stay composed under pressure. In this role you will:

• Answer and assess emergency and non-emergency calls for police, fire, emergency medical (EMS) and rescue services.
• Operate computer-aided dispatch (CAD), multi-line phone systems, and radio communications equipment
• Prioritize calls and determine appropriate response levels
• Dispatch emergency personnel and monitor responder safety
• Document critical information clearly and concisely while managing multiple systems simultaneously (typically 4-6 screens)

Work is performed under the general direction of a Public Safety Communications Manager and in accordance with established procedures and protocols.

Work Schedule and Conditions

• 12-hour shifts 6:00 a.m. to 6:00 p.m. or 6:00 p.m. to 6:00 a.m.
• Includes nights, weekends and holidays
• Rotating schedule with weekdays off

Wage - The 2026 Starting wage is $32.33 to $37.10 per hour depending on experience. The 2026 wage range extends to $42.63 for those in the role 5 years. Shift differential of $3.50 added for hours worked between 6:00 PM and 6:00 AM

Benefits - This position is eligible for benefits offered by the City of Rochester. Please check out the benefits tab at the top of the page for more details.

To have your application considered for the first round of interviews, please apply by Tuesday, September 15, 2026, at 11:59 PM CST. Applications will be accepted until the position is filled. Candidates selected to move forward will be required to complete a pre-employment skills assessment. Finalists will also complete an additional assessment as part of the interview process.

The City of Rochester will not sponsor or transfer visas for this position including F1 OPT STEM.