Quality Assurance Field Auditor

Description

Position Summary

The Quality Assurance Field Auditor is responsible for conducting independent, structured assessments to ensure the resort consistently meets established quality and presentation standards. This role evaluates facilities, furnishings, and staging across the property and provides data-driven insights and recommendations to leadership. The auditor partners closely with operational teams to address deficiencies, maintain compliance, and enhance the overall guest experience.

Key Responsibilities

• Conduct objective on-site inspections to evaluate the quality, condition, and presentation of resort facilities and furnishings
• Assess compliance with established standards and identify areas of non-compliance
• Document findings and provide detailed reports, including analysis and recommendations, to the Resort Manager
• Partner with operational departments to promptly resolve identified issues and maintain compliance
• Develop and maintain standardized guidelines for all areas of the property
• Capture and organize photographic documentation to support SOPs, diagrams, and digital resources (e.g., eBooks)
• Track and manage specifications for furniture, including placement, staging, quantities, and vendor details
• Create digital diagrams outlining standard layouts and operational setups
• Perform administrative tasks such as purchase requests and maintaining specification documentation
• Ensure adherence to company policies, procedures, and quality standards while supporting internal and external guest satisfaction

Qualifications

• High school diploma or GED required
• Minimum of 3 years of experience in hospitality or a related field preferred
• Prior experience in quality assurance or familiarity with service and risk standards preferred
• Strong written and verbal communication skills
• Proficiency in Microsoft Office Suite, email, internet applications, and POS systems
• Experience with Agilysys and UKG (UltiPro) is a plus
• Luxury hospitality experience preferred

Physical Requirements

• Ability to lift and carry 15-25 pounds
• Frequent bending, stooping, reaching, and stretching
• Ability to walk extensively throughout the property daily
• Ability to sit for extended periods as needed
• Normal vision (with corrective lenses if required)
• Ability to communicate effectively with guests, team members, and stakeholders

Benefits & Resort Perks

At Horseshoe Bay Resort, we believe working in an exceptional setting should be matched by exceptional benefits. We are committed to Diversity, Equity, Inclusion, and Belonging, and to supporting each associate's professional growth.

Core Benefits

• Medical, Dental, and Vision Insurance
• Short- and Long-Term Disability Coverage
• Major Illness and Accident Insurance
• Associate Relief Fund access
• 401(k) with employer match
• Competitive salary structure with scheduled reviews
• Paid vacation and holidays

Resort Lifestyle Perks

• Subsidized associate housing and shuttle transportation
• Weekly meal subsidies and discounts at resort dining and retail outlets
• Access to resort amenities, including golf (based on availability)
• Discounted associate rates at over 100 Crescent Hotels & Resorts nationwide

Qualifications

Reporting & Documentation: Strong background in creating detailed reports, tracking specifications, developing SOPs, and using tools such as Microsoft Office and POS systems to support data-driven decisions
Education

• Bachelors (Preferred)
• Bachelors (Preferred)
• Associates (Preferred)
• High School (Required)

Experience

• Required
  Reporting & Documentation: Strong background in creating detailed reports, tracking specifications, developing SOPs, and using tools such as Microsoft Office and POS systems to support data-driven decisions
  
• Required
  Operational Auditing & Compliance: Proven experience conducting property inspections, identifying gaps, and partnering with cross-functional teams to implement corrective actions and maintain brand standards
  
• Required
  3 years:
  
  
  Hospitality Quality Assurance Experience: 3+ years evaluating service standards, facility presentation, and guest experience within a resort, hotel, or luxury hospitality environment
  

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

\rThis employer is required to notify all applicants of their rights pursuant to federal employment laws. \rFor further information, please review the Know Your Rights notice from the Department of Labor.


Source: Crescent Hotels & Resorts