Dispensary Assistant General Manager

Job Description

Job Description

Position: Dispensary Assistant General Manager
Address: 2927 Colerain Ave, Cincinnati, OH 45225

King City Gardens (KCG) is a rapidly growing cannabis company founded in 2023, and we’re just getting started! We are a Level 1 cultivator serving both the medical and recreational cannabis markets, operating out of a 60,000 square foot facility, with 25,000 square feet currently under canopy and only plans to keep expanding. We also have 3 dispensaries under
The Garden brand in Sycamore Township, Camp Washington, and Colerain, our upcoming flagship location. If that wasn’t exciting enough, we recently partnered with Jeeter to manufacture the #1 pre-roll in the world! With big things happening across cultivation, retail, and manufacturing, KCG is the place to grow, make an impact, and help shape the future of the
cannabis industry!

The Assistant General Manager (AGM) is a key operational leader responsible for supporting the General Manager in all aspects of dispensary performance. This role drives operational excellence, regulatory compliance, financial performance, inventory integrity, and exceptional guest experiences while developing high-performing teams. The AGM serves as the acting General Manager when needed and plays a critical role in executing company initiatives, coaching leaders, and maintaining The Garden’s culture of accountability.

Regulatory Compliance & Risk Management

• Ensure compliance with Ohio Division of Cannabis Control (DCC) regulations, company SOPs, and security requirements.
• Support METRC compliance, inventory controls, audits, and corrective action plans.
• Maintain audit-ready documentation and investigate operational discrepancies.

Retail Operations & Financial Performance

• Lead daily store operations and ensure efficient opening and closing procedures.
• Support labor management, scheduling, payroll accuracy, and productivity goals.
• Drive sales performance through key performance indicators (KPIs), including average order value (AOV), units per transaction (UPT), loyalty capture, and customer service metrics.

Team Leadership & Talent Development

• Recruit, onboard, coach, and develop supervisors and team members.
• Conduct one-on-one coaching, performance evaluations, and development planning.
• Promote accountability, recognition, and succession planning.

Guest Experience & Sales Excellence

• Ensure every guest receives a compliant, educational, and welcoming experience.
• Resolve escalated guest concerns professionally.
• Coach teams on product knowledge, sales behaviors, and service standards.

Business Analytics & Reporting

• Review daily operational reports and KPIs.
• Partner with leadership to identify opportunities for operational improvement.
• Communicate results and action plans effectively across the leadership team.

Requirements

• Leadership, team development, and performance coaching.
• KPI tracking and sales performance management.
• Knowledge of POS systems and Microsoft Office.
• Strong communication, organization, and problem-solving skills.
• Ability to maintain regulatory compliance and operational standards.
• Ability to resolve guest concerns and support a positive customer experience.

• Three or more years of retail leadership experience.
• Experience leading teams, coaching performance, and managing KPIs.

• Familiarity with METRC and Dutchie.
• Knowledge of POS systems and Microsoft Office.
• Strong understanding of dispensary operations and cannabis compliance.

• Cannabis industry leadership experience.
• Experience using METRC and Dutchie.
• Bachelor's degree in Business or a related field.

• Ability to stand for extended periods.
• Ability to lift up to 25 pounds.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

• Must be 21+, pass a background check, and obtain and maintain a DCC employee badge.
• Ability to meet background screening requirements consistent with Ohio cannabis industry standards.

Benefits

• Full-time associates are eligible for health, vision, and dental plans after 30 days.