Service Project Manager

Employment Type: Contract

City: Austin

State: TX

Remote (Austin, TX - preferred)

This role is a six (6) month contract, with the potential for extension based on company needs.

Description:

Position Overview

We are seeking a motivated and seasoned Project Manager to join our Professional Services team. In this role, you will be responsible for leading the governance and end-to-end execution of complex migration and implementation projects for our customers. Serving as the primary bridge between sales, technical delivery teams, and executive stakeholders, you will ensure that sophisticated cybersecurity and networking solutions are deployed on time, within budget/scope, and with zero downtime.

The ideal candidate possesses an extensive background in professional services, SaaS industry experience, and a proven track record in project management and executive-level customer relationship management.

This role is a six (6) month contract, with the potential for extension based on company needs.

Responsibilities

• Lead cross-functional teams of technical professionals to deliver complex consulting and multi-stream implementation services for high-criticality enterprise environments.
• Establish and maintain high-trust relationships with key customers, partners, and vendors to drive satisfaction and revenue growth.
• Ensure all professional services engagements are delivered on-time and within budget, managing high-value portfolios and ensuring technical performance meets customer expectations.
• Monitor project financial health, including budget burn rates, margin analysis, and revenue recognition forecasting to ensure targets are met.
• Develop, implement, and refine scalable methodologies and best practices that improve the global efficiency and effectiveness of professional services delivery.
• Ensure a seamless and consultative handoff from the sales cycle to technical execution.
• Proactively identify project risks, specifically regarding zero-downtime migrations in multi-vendor environments, and implement robust mitigation strategies to protect customer operations.
• Transform raw project data into data-driven insights and regular status narratives for internal and external leadership regarding project health and resource utilization.
• Proactively leverage AI tools to optimize project workflows and technical delivery, serving as a force multiplier for yourself and your team by streamlining tasks and maximizing overall project productivity.

Desired Skills

• Project & Portfolio Management: Mastery of project and portfolio management principles, with the ability to oversee a high volume of concurrent workstreams while maintaining strategic alignment with business objectives.
• Strategic Execution: Proven ability to manage the ambiguity of changing priorities while maintaining a sharp focus on high-level prioritization and project scoping.
• Executive Presence: Exceptional interpersonal skills, with the gravitas to influence C-suite stakeholders and lead through persuasion and professional credibility.
• Ambiguity & Operational Craftsmanship: Proven ability to remain effective and organized in an evolving environment where processes are still being defined.
• Technical Literacy: A general understanding of how the Internet works, including Networking, Security, Zero Trust/SASE, DNS, and APIs.
• Change Management: Experience in organizational change management; guiding enterprise customers through the cultural and operational shifts required by digital transformation.
• Conflict Resolution: Advanced skills in managing friction within project teams or with customers to reach mutually beneficial outcomes.
• Collaborative Leadership: Proven ability to navigate and influence a complex matrix of internal stakeholders (Account Teams, CSMs, Support, and Product) to resolve blockers, advocate for customer requirements, and ensure a unified one-team approach to delivery.