Deputy Director, Program Operations - Career Executive Assignment Level C

Job Description and Duties

Why Join DHCS?

The Department of Health Care Services (DHCS/Department) is the backbone of California’s health care safety net. Our success is made possible by the hard work of more than 4,900 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today!

About this Role:

DHCS is seeking a skilled and innovative leader to fill the role of Deputy Director (DD), Program Operations (PO).

The DD, PO formulates, recommends, and implements department-wide policies with significant impact on all programs across Managed Care, Fee-For-Service, Dental, and other health care delivery systems administered by DHCS. The DD, PO also leads the most complex efforts that advance the Department's operations, program integrity, and fiscal integrity.

Additionally, the DD, PO, leads subordinate team members at the Executive level and below to carry out PO functions in the California Medicaid Management Information System Operations, Clinical Assurance, Provider Enrollment, and Third Party Liability and Recovery Divisions.

The DD, PO builds collaborative working relationships with the DHCS Directorate, Executive Staff, internal partners, and external stakeholders, including the California Health and Human Services Agency, as well as other departments and governmental entities at local, state, and federal levels.

The DD, PO works under the general direction of the Chief Operating Officer for Programs, Program Integration and Operations Support, and is a member of the DHCS Executive Staff.

This position is subject to the Department's Conflict of Interest Code and filing a Statement of Economic Interests (Form 700) upon assuming office, annually while in office, and upon leaving office.

If you are interested in helping Californians by serving as the DD,PO, complete and submit the required application package documents and apply today!

Do you have questions and/or need assistance? Contact  View email address on calcareers.ca.gov . We are here to help you through the CEA hiring process.

You will find additional information about the job in the .

Working Conditions

Please see the Telework and Salary Information section below for telework, reporting location, and temporary statewide salary reduction/Personal Leave Program 2025 details.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Demonstrated knowledge of the organization of California state government, administration, and operations.

• Demonstrated knowledge of state and federal laws, regulations, rules, and processes that govern the health care programs administered by the DHCS, including Medi-Cal.

• Demonstrated knowledge of laws, regulations, rules, and processes that govern large scale procurements.

• Demonstrated ability to manage complex vendor and fiscal intermediary relationships, including contract negotiations and performance oversight.

• Demonstrated ability to provide guidance for program operations, large-scale project planning, and project execution.

• Demonstrated knowledge of program integrity approaches, principles, and operations, including fraud, waste, and abuse prevention, detection, and recovery.

• Demonstrated ability to lead the responsible, ethical deployment of artificial intelligence to improve operational and program integrity outcomes.

• Demonstrated ability to lead and develop large, multidisciplinary teams in a complex operational environment.

• Demonstrated ability to collaborate effectively across high levels of government, external organizations, providers, industry associations, and beneficiaries, resulting in strategic alignment and, ultimately, the achievement of business outcomes.

• Demonstrated ability to communicate effectively and efficiently.

• Demonstrated ability to lead change and transformation efforts within and outside the organization, using excellent communication and change management strategies.

Benefits

DHCS is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive! Here are a few of the ways we stay engaged with our team:

• Continuous and ongoing training

• Diversity, Equity, and Inclusion program activities

• Employee Assistance Program (EAP)

Additionally, as a team member of the State of California, you may be eligible for many benefits, such as:

• Medical, including health, dental, and vision insurance.

• Paid Holidays and vacation/leave

• Defined retirement program

• Savings Plus Program (401(k), 457)

• Medical/Dependent Care Reimbursement Accounts

Full benefits information can be found on CalHR's California State Civil Service Employee Benefits Summary .

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Supplemental Application - Responses to the five supplemental questions.