Customer Account Representative
Pinnacle Strategy Group
Benefits:
Bonus based on performance
Company parties
Employee discounts
Flexible schedule
Free food & snacks
Free uniforms
Opportunity for advancement
Training & development
Wellness resources
Customer Account Representative
Full-Time | In-Person | Cleveland, OH
We are hiring a Customer Account Representative to join our Cleveland team. This position works directly with customers, providing information about available services, answering questions, and assisting with account needs.
We’re looking for someone who communicates well, enjoys working with people, and is comfortable in a fast-paced, team-oriented environment. Previous customer-facing experience is helpful, but we are also open to candidates looking to build their professional experience.
Responsibilities
Speak with customers in person about available products and services
Answer questions and provide accurate information
Help customers understand current options and promotions
Assist customers with new and existing account needs
Maintain a professional and positive customer experience
Stay up to date on client services and account changes
Work alongside team members to meet daily objectives
Participate in ongoing training and team meetings
Qualifications
Strong communication and interpersonal skills
Professional, dependable, and organized
Comfortable speaking with customers face-to-face
Able to work well in a team environment
Willing to learn and take feedback
Customer service, retail, hospitality, or other customer-facing experience is a plus
What We Offer
Full-time schedule
Weekly pay
Training and ongoing support
Team-oriented work environment
Hands-on customer and account experience
Opportunities for continued professional growth
If you enjoy working with people and are looking for an opportunity to build experience in customer relations and account support, we encourage you to apply.
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