Customer Service Representative - Plano Animal Hospital

Client Service Representative (CSR) Plano Animal Hospital | Plano, TX Pay: $18.00+ per hour, depending on veterinary experience Plano Animal Hospital is a growing veterinary practice focused on providing exceptional medicine, an outstanding client experience, and meaningful relationships with the pets and families we serve. We are looking for an experienced veterinary professional to join our team as a Client Service Representative (CSR). This is an ideal opportunity for someone who already understands the veterinary environment, loves connecting with clients, and is excited about helping a growing practice become an even bigger part of the Plano community. Have a creative side or a passion for marketing? We would love to find someone who enjoys social media, community engagement, and building relationships with other local businesses. What You'll Do As one of the first points of contact for our hospital, you will help create an exceptional experience from the first phone call through checkout. Answer phones, emails, and client inquiries efficiently and accurately Check patients in and out and maintain accurate medical records Process payments and assist with daily front-desk procedures Obtain and organize medical records from referring and previous veterinary hospitals Help identify opportunities to improve the client experience and support hospital growth Veterinary Experience Required We are specifically looking for someone who already understands the pace, terminology, and unique client service needs of a veterinary hospital. Previous veterinary reception experience is especially valuable, but clinical team members who are interested in transitioning to a client service role are encouraged to apply. In addition to veterinary experience, you enjoy helping a practice grow and connecting with the surrounding community. Creating engaging social media content Taking photos or videos for hospital social media Helping manage Facebook, Instagram, or other social platforms Developing community partnerships Participating in local events, community outreach, or grassroots marketing Brainstorming creative ways to attract new clients and strengthen existing relationships We are looking for someone who is enthusiastic, creative, comfortable talking to people, and excited about helping us tell Plano Animal Hospital's story. Strong client service and communication skills ~ Confidence communicating with pet owners both in person and over the phone ~ Comfortable learning and using veterinary technology and software ~ Compensation Starting at $18.00+ per hour, depending on veterinary experience and qualifications. Candidates who bring strong veterinary experience along with social media, marketing, or community outreach skills are especially encouraged to apply. Why Join Plano Animal Hospital? This is more than a traditional front-desk position. You'll have the opportunity to help shape the client experience and contribute to the continued growth of our hospital. Build lasting relationships with clients, pets, and community partners Explore opportunities to contribute to social media and local marketing If you have veterinary experience, love working with people and pets, and are excited about helping grow a veterinary practice within its community, we'd love to meet you! Employment Type: Full Time