Korean Bilingual IT Operations Manager

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. What we can offer:A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team! The Opportunity:The IT Operations Manager will be responsible for leading and executing IT initiatives with a strong focus on AI, RPA, and information security, while supporting business operations through system development, integration, and IT planning.This role requires a process-oriented mindset, deep understanding of service and business workflows, and the ability to translate operational needs into effective IT solutions rather than focusing solely on programming languages.Korean bilingual proficiency is required to effectively communicate with Korean-speaking stakeholders, support cross-functional collaboration, and ensure accurate understanding of business and operational requirements.Responsibilities:IT Strategy & PlanningDevelop and execute IT plans aligned with business objectives and operational prioritiesLead IT planning activities including system roadmap, budget planning, and technology adoption strategyAct as a bridge between business stakeholders and technical teamsAI / RPA ImplementationIdentify opportunities for AI and RPA to improve service processes and operational efficiencyLead or manage the design, development, and deployment of AI/RPA solutionsCollaborate with internal teams and external vendors on AI/RPA initiativesSystem Development & IntegrationManage system development and integration projects, including ERP, internal platforms, and third-party systemsEnsure stable operation and scalability of integrated systemsOversee system testing, deployment, and post implementation supportInformation SecurityEstablish and maintain information security policies, controls, and compliance practicesManage access control, data protection, and security risk assessmentsCoordinate with internal audit, legal, and compliance teams as neededOperational Support & GovernanceSupport IT operations with a strong understanding of service workflows and business processesManage IT vendors, contracts, and service performanceDevelop and maintain IT documentation, standards, and proceduresEducation / Experience:Bachelor’s degree in IT, Computer Science, Engineering, or related field required; Master’s (MBA, MIS, or similar) preferredRelevant certifications (e.g., PMP, ITIL, CISSP, CISM, CISA, Security+, AI/RPA) strongly preferred7+ years of progressive IT experience, including leading enterprise-wide initiativesProven experience developing and executing IT strategy, roadmaps, and budgets aligned with business goalsHands-on leadership of AI and/or RPA initiatives from design through deployment and optimizationStrong background in system development, integration, and full lifecycle management (ERP and enterprise platforms)Experience with information security, risk management, compliance, and IT governanceDemonstrated ability to manage vendors, contracts, and service performanceExcellent analytical, problem-solving, and communication skills, with the ability to bridge technical and business teamsBilingual Korean/English is required#LI-TF1Recruiting Range$106,000—$113,000 USDBenefits Offered Full-Time Employees:No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. Performance based Short-Term Incentives (varies by role).Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.Group Rate Life and Disability Insurance.Benefits Offered Temporary/Contractors: Eligible for the relevant benefit programs offered through our partner agencies.Privacy Notice to California ApplicantsApplicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: View phone number on click.appcast.io or View email address on click.appcast.io. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.