Customer Service Representative

Job Description

Job Description

 

This is an office position in our Customer Service Department on 1st Shift. M-F 8am - 5 pm (1 hour lunch)

After training you will be added to the Saturday rotation schedule. It will not be every Saturday. Maybe one Saturday

per month or per every 6 weeks.

Start Pay: $16hr

Weekly attendance bonus $2 hr 

Job Description

• Communicate with assigned Customers via email or phone
• Enter Orders
• Work with Managers to resolve Inventory Issues
• Communicate with dock regarding shipments/appointments
• Communicate internally with customer expectations
• Schedule pickups
• Updating pick-up schedule
• Checking on truck driver's ETAs

Requirements:

• Proactive in problem solving.
• Ability to work in a team environment.
• Ability to multi-task.
• Self-motivated.
• Detail oriented.
• Organized
• Great work ethic.

Responsible for maintaining a pleasant and consistent flow in the daily operations of the Customer Service by providing excellent customer service, communicating effectively with fellow employees and drivers. Efficiently and accurately completing all tasks related to the job position

This is a fast-paced office and requires patience and accuracy in all related job duties, plus great communication skills and organization. Excellent attendance is expected, and some O/T may be required depending on warehouse schedule.

Previous office/CSR experience is preferred.

Benefits are available after 90 days of continuous employment.

• Company sponsored health insurance
• Dental Insurance
• Retirement plan with an employer match
• Paid vacation is also available after 1 year of employment.

Job Type: Full-time