Healthcare Customer Service Representative

Healthcare Customer Service Representative Location: Plantation, FL Work arrangement: Remote Compensation: $14.5/year Job Title: Seasonal Customer Service Representative - Healthcare Type of Role: Direct Hire Location: Remote Operating Hours: 7:00 AM - 11:00 PM EST, 7 days a week Georgia (GA) Idaho (ID) Michigan (MI) Mississippi (MS) North Carolina (NC) South Dakota (SD) South Carolina (SC) Tennessee (TN) Pay Rate Training: $14.00/hour Post-Training: $14.50/hour Position Overview We are seeking customer-focused professionals to assist health plan members and providers with questions regarding their healthcare benefits and coverage. This role involves handling inbound calls, researching account and plan information, resolving issues, and providing accurate and professional customer service. Key Responsibilities Help members understand the features, benefits, and coverage included in their health insurance plans. Respond to questions regarding benefits, eligibility, authorizations, Explanation of Benefits (EOB), physician lookups, customer material requests, status updates, and other plan-related information. Handle inbound calls from members and/or healthcare providers in a professional and timely manner. Research and resolve customer concerns accurately while using sound judgment and following established procedures. Take ownership of customer issues and work toward a complete and satisfactory resolution. Make outbound calls and transfer calls when necessary in accordance with Standard Operating Procedures. Accurately document customer interactions and information using computer-based systems. Qualifications Candidates must meet one of the following experience requirements: 6 months of healthcare-related experience is a plus, OR At least 1 year of strong customer service experience with excellent phone and computer skills, OR At least 6 months of customer service experience resolving customer issues, OR At least 6 months of office experience where the telephone and/or computer were the primary tools used to perform job duties. Preferred Experience Call center experience Medicare and/or Medicaid experience Strong verbal communication and customer service skills Comfortable navigating multiple computer systems while assisting customers by phone Ongoing, full-time opportunity Opportunity to become eligible for benefits after 60 days Work-from-home position for candidates residing in an eligible state Opportunity to build valuable experience within the healthcare industry About the Company Our client is a customer experience and business process solutions provider that supports organizations across healthcare and other industries. The company combines skilled customer service teams, technology, and operational expertise to help clients deliver efficient, high-quality experiences to their customers and members. Balance Staffing is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other characteristic protected by federal or state law. #1188 #J-18808-Ljbffr Balance Staffing