Senior Atlassian Administrator

Job Description

Job Description

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow.

Job Duties and Responsibilities

Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.

Enterprise-scale collaboration and service management processes are complex and require unified, automated tooling to maintain momentum. This role addresses these challenges by driving the design, optimization, and administration of our Atlassian product portfolio, including Jira, Confluence, and Jira Service Management (JSM). By implementing Atlassian Intelligence and automations, the administrator will eliminate process bottlenecks and manual reporting workflows across diverse business units. Ultimately, this position bridges the gap between technical infrastructure stability and high-growth enterprise scalability.

What Success Looks Like (Objectives)

• Own the global administration, configuration, and security of Jira, Confluence, and Jira Service Management to meet enterprise service level agreements (SLAs) for system availability

• Integrate and leverage Atlassian Intelligence (AI) and Rovo to optimize workflow searchability, automate routine communication, and drive AI-assisted productivity across the enterprise

• Collaborate with cross-functional business partners to design and build custom workflows, REST APIs, permission schemes, and automated processes that align with department key performance indicators and OKRs

• Champion best-practice standards across all Atlassian instances to maintain system integrity, reduce technical debt, and ensure seamless system migrations and infrastructure maintenance

• Train and onboard diverse teams and external vendors into the Atlassian ecosystem, facilitating agile ceremonies through standardized Scrum and Kanban configurations

Skills, Experience and RequirementsCore Skills and Competencies (What you'll bring)

• Expert-level proficiency in managing, migrating, and upgrading large-scale enterprise Atlassian instances including Jira, Confluence, and Jira Service Management

• Advanced technical competency in utilizing Jira Query Language (JQL), building custom REST APIs for data extraction, and integrating complex third-party add-ons

• Proven ability to apply AI literacy and innovation through the practical application of Atlassian Intelligence, Rovo, or similar generative AI tools to enhance system functionality

• Critical experience leading process efficiency discussions with multi-disciplinary stakeholders and translating complex business problems into elegant, scalable technical solutions

• Deep conceptual and practical understanding of Agile frameworks, specifically Scrum and Kanban, to align workflow architecture with organizational project delivery methods

• Strong collaboration, decision-making, and communication skills necessary to support global teams and coordinate closely with third-party vendors

Additional Qualifications

• Atlassian Certified Professional credentials (such as ACP-120, ACP-620, or equivalent)

• Experience collaborating with global teams and managing third-party contractors or vendors

Minimum Requirements

• Minimum Education: Bachelor’s Degree in Computer Science, Information Technology, Management Information Systems (MIS), or a related technical discipline

• Minimum Experience: 4 years of experience in an Atlassian Administrator or highly similar systems administration role

• Required Technical Skills: Must have at least 4 years of experience with:

  • Enterprise Jira and Confluence administration (workflows, schemes, permissions)

  • Jira Service Management (JSM) and building custom REST APIs

  • Jira Query Language (JQL) and implementing third-party plugins/add-ons

Visa sponsorship not available for this role

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Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact View email address on ziprecruiter.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)