Lead Medical Support Assistant

Job Title

Lead Advanced Medical Support Assistant

Duties

The Lead Advanced Medical Support Assistant successfully engages and monitors staff, monitoring staffing matrix (clinic/unit coverage), resolves workplace issues/complaints, provider pertinent input towards performance evaluations, maintains work flow in all clinic/unit areas assigned, and assigns and assists with day to day operations:

• Orienting and providing on-the-job training for new and invested employees;
• Ensure all clinic/unit areas are rounded at least twice daily;
• Distribute and monitor work assignments at beginning of shift and follow-up on progress upon completion of tasks;
• Attend daily huddles with clinic staff;
• Attend clinical service line meetings as directed;
• Ensure all admissions, transfer and discharges are completed timely and accurately;
• Ensure all paper records are scanned into the electronic health record timely and destroyed in accordance with facility policy;
• Ensure that all assigned training requirements are completed;
• Ensure timely scheduling, canceling, re-scheduling patient's appointments and/or consults;
• Pull daily reports as directed by facility management;
• Maintain flexibility with scheduling directives and Job Instruction Sheets (JIS) & updates assigned clinic/unit binders as needed;
• Function independently and use sound judgement when performing or assigning tasks;
• Delegate tasks appropriately and communicate effectively to produce desired outcomes;
• Conduct on-going reviews of quality of work for all employees assigned under your authority;
• Provider leadership that incorporates I-CARE values within the facility mission statement;
• Lead by example;
• Manage time wisely and complete tasks in a timely and efficient manner;
• Communicate well and take directions;
• Work well under pressure and use conflict resolution when deemed necessary;
• Engage, encourage and listen to all staff;
• Analyze data & work in Excel, Word, VISTA, CPRS, Power Point, Vet-Link, EDIS, ICB, BMS/White Board, & Bio-Point;
• Report issues and concerns in a timely manner to leadership for feedback and guidance.

Work Schedule: Saturday-Wednesday, 7:30 am - 4:00 pm

Telework: AD-HOC (telework on an occasional, episodic, or short-term basis) may be authorized but is not an entitlement. VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Remote: This is not a remote position.

Functional Statement #: 94392-0

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required