Patient Flow Specialist

Overview

Ameripro Health EMS is looking for a Patient Flow Specialist to serve as the primary coordination point for all transport requests within an assigned partner facility. This role supports AmeriPro EMS operations by ensuring timely, accurate scheduling and smooth movement of patients. Success in this position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment while representing AmeriPro EMS with professionalism.

Why Choose AmeriPro

At AmeriPro Health, you are at the heart of everything we do! Thrive here with industry-leading pay from day one, comprehensive benefits, clear career pathways, on-going training, and a supportive environment where your expertise is valued. Powered by innovative, cutting-edge technology and state-of-the-art ambulances, you will have the tools to focus on what matters: saving lives and shaping the future of healthcare. Join AmeriPro and be part of a forward-thinking team redefining EMS through innovation and a relentless commitment to excellence!

Compensation & Benefits

AmeriPro supports you and your family by offering a comprehensive and competitive health and well-being benefits program.

• Competitive compensation
• Personal Time Off starting at 2 weeks and increasing with tenure
• Expansive Benefits package to include Medical, Dental, Vision, Short-term Disability, Life, Accident and Critical Illness and Hospital Indemnity
• Employer paid Basic Life and AD&D
• Employer $600 contribution to HSA with an HDHP
• 401(k) Employer Match of 50% up to first 6% of eligible compensation
• Employee Assistance Programs (EAP)
• $5,000 Tuition Reimbursement for Professional Development
• Opportunities for career Advancement
• Flexible Scheduling Options

Key Responsibilities

• Deliver excellent customer service to facility partners, patients, and AmeriPro teams during all interactions.
• Coordinate and schedule outgoing transports using AmeriPro systems and facility tools.
• Partner with case management, nursing, and facility leadership to oversee each transport from request through departure.
• Prepare and verify all required documentation, data, and patient belongings for seamless transport.
• Monitor and communicate transport status updates clearly and promptly, including any changes.
• Participate in facility and internal meetings to review transport activity and address workflow or logistical needs.
• Maintain accurate entries within the Computer Aided Dispatch (CAD) system, including insurance verification.
• Follow AmeriPro EMS policies and procedures while contributing positively to a collaborative team environment.

Physical Requirements

• Fast typing skills (40 words/minute) with experience in data entry
• Regularly required to use hands to type; reach with hands and arms; and talk or hear
• Frequently is required to stand and walk
• Occasionally required to sit, climb, stand, or balance
• Frequently lift and/or move up to 180 pounds and occasionally lift and/or move up to 300 pounds with assistance from others
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Qualifications

• Minimum six (6) months experience in customer service or other direct customer contact work required
• Minimum six (6) months call center experience in a fast-paced work environment required
• Must have or be able to pass the EMD program within 1 – 3 months of hire and maintain certification during employment.
• Proficiency in Computer-Aided Dispatch (CAD) systems or a strong aptitude for learning relevant technology.
• Strong typing skills with data entry experience.
• Thorough understanding of emergency procedures, protocols, and guidelines.
• Proficiency in oral and written English communication with the ability to comprehend and follow verbal and written instructions.
• Exceptional organizational skills with the ability to multitask effectively in high-pressure situations.
• Strong active listening and interpersonal communication skills.
• Sound judgment, critical thinking, and decision-making abilities.
• Adaptability and flexibility to meet operational needs.

Certification & Licensure Requirements

• High school diploma, GED, or equivalent qualification

Equal Opportunity Employer Statement

It is the policy of AmeriPro Health to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran or military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.

AmeriPro Health supports veterans, provides reasonable accommodations for individuals with a disability. We maintain a workplace is committed to maintaining a workplace free from harassment/retaliation.

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