Warranty and Warehouse Manager

Job Description

Job Description

Position SummaryThe Warranty & Warehouse Manager is responsible for answering the phone, receiving and scheduling Service calls, submitting and monitoring warranty claims. Warehouse operations by receiving and dispatching materials, inventory management, and assisting the fabrication department by tracking thru the accounting system. This role serves as a key operational resource for Procurement, Service, Fabrication, Warehouse, and Project Management teams while maintaining accurate records within company business systems and software.Essential Duties & ResponsibilitiesCustomer Service

• Serve as a point of contact for JND’s phone line by professionally communicating with customers, vendors, subcontractors, and team members. Manage phone coordination.
• Route calls to the appropriate department or individual, maintain message logs as needed, and escalate urgent customer concerns to management.

Service & Warranty Administration

• Schedule service and warranty-related service calls, dispatch technicians as directed and communicate appointment details and status.
• Facilitate New Construction to Warranty Turnover.
• New construction warranty setup and registration.
• Invoice completed work and/or provide quotes for new work.
• Manage maintenance agreements for new construction accounts.
• Verify warranty eligibility and gather required documentation.
• Coordinate with manufacturers, vendors, customers, and internal teams regarding warranty claims and replacement materials.

Warehouse Inventory Management

• Receive, inspect, verify, and document incoming deliveries against purchase orders, packing slips, and shipping documentation; accurately record receipts in Kojo. Ensure team members know their deliveries have arrived.
• Coordinate with Procurement, Project Managers, vendors, and Service personnel to resolve receiving discrepancies and delivery-related issues.
• Support warehouse operations by maintaining organized receiving, staging, and inventory areas.
• Maintain accurate inventory records in Kojo, including quantities, stock locations, and item status.
• Monitor overstock inventory, maintain overstock lists, and identify opportunities to utilize existing stock before purchasing additional materials.
• Conduct cycle counts and assist with periodic physical inventory audits.
• Coordinate and document inventory transfers between the warehouse, jobsites, service vehicles, and fabrication areas.
• Receive, inspect, document, and process material returns from jobsites; determine appropriate disposition, including restocking, overstock assignment, vendor return, or identification as damaged or obsolete.
• Track returned inventory available for future project and service use in Kojo.
• Process and maintain Fabrication Sales Receipts in QuickBooks in accordance with company procedures.
• Perform fabrication audits by job to verify sales receipt accuracy and resolve discrepancies.

Required Qualifications

• High school diploma or equivalent.
• Minimum three years of warehouse or service coordination.
• Experience with construction materials.
• Working knowledge of inventory control, receiving, jobsite material returns, and warehouse organization.
• Experience using inventory management software.
• Ability to operate standard warehouse material handling equipment. Forklift experience a plus.
• Valid driver license preferred.

Preferred Qualifications

• Experience using Kojo or other material tracking software.
• Experience with Quickbooks or other ERP systems.
• Experience with fabrication material tracking, warehouse stock control, or sales receipt processing.
• Experience coordinating service calls, dispatching technicians, or managing warranty claims.
• Familiarity with purchase orders, receiving documentation, packing slips, inventory audits, and job costing.
• Forklift certification.

Knowledge, Skills & AbilitiesStrong organization and follow-throughHigh attention to detail and accuracyProfessional phone and customer service skillsAbility to prioritize multiple requestsComfortable with mobile apps and Microsoft OfficeClear written and verbal communicationProblem -solving and discrepancy resolutionAbility to lift up to 50 poundsWarehouse safety and housekeeping awarenessAbility to work independently and with field teamsKey Performance Indicators KPI Area Measurement Focus Receiving Accuracy Receiving transactions entered accurately and within established company timelines. Inventory Control Inventory records, stock locations, and quantities maintained with high accuracy. Job Returns Returned material processed promptly with clear disposition and Kojo documentation. Tool Accountability Tools issued, returned, transferred, repaired, and retired with clear ownership and status. Fabrication Sales Receipts Fabrication assemblies processed accurately and reconciled to material usage. Phone Line Incoming calls answered professionally and resolved promptly. Warranty Administration Warranty submissions monitored, documented, scheduled, and tracked through completion. Strong credit rate. Service Scheduling Warranty and maintenance calls scheduled with clear communication to customers and technicians.Working Conditions

• Work is performed in an office and warehouse environment with interaction across warehouse, fabrication, service, field, and administrative teams.