Product Support Manager

Job Description

Job Description

Join us at Butler Machinery as a Product Support Manager

Location: Rapid City, SD or Pierre, SD

Department: Service Operations - Aftermarket

Type: Exempt, Full-Time

Region Coverage: Rapid City, Pierre, Chadron, Kearney

Why This Role Matters

The Product Support Manager at Butler Machinery is a vital leadership role responsible for enhancing operational efficiency, safety culture, and customer satisfaction across service and parts departments. With over 50% travel, this position ensures consistency across store locations by reviewing KPIs, financials, and safety practices, while also collaborating with manufacturers like Caterpillar on Dealer Excellence programs and warranty decisions. This is not an IT role; but rather centers on supporting team development, promoting manufacturer programs, and driving strategic growth in aftermarket services—all aligned with Butler’s mission to build long-term relationships founded on trust and mutual success.

What You’ll Do

• Provide support to the Service and Parts Team in your region, including travel to those stores.
• Assist with meeting metrics and attributes set by Caterpillar.
• Conduct contamination control audits, review customer surveys, and provide support to the store for ways to improve customer experience.

What You Bring

• Technical/Mechanical knowledge and Caterpillar or AGCO product experience is a must.
• Proficient with supporting systems like DBS, Service Link, or other related systems preferred.
• Ability to travel an average of 2-3 nights per week to visit stores, off-site meetings, etc.
• Ability to build relationships and be self-sufficient.
• Completion of Lead Yourself of internal candidate is preferred

What We Offer

• Competitive pay & profit sharing — including 10% employer retirement contributions, with an additional 5% based on profit
• Company Vehicle Benefit - You will be provided a company vehicle that will include all payments, insurance, gas for all driving needs (work or personal), and repairs
• Healthcare coverage – comprehensive medical, dental, and vision insurance
• Wellness support — wellness incentives, telehealth, and a company-funded EAP
• Growth opportunities — tuition reimbursement, training programs, and a customized onboarding experience
• Financial flexibility — SmartDollar, Legal Shield, identity protection, and HSAs
• Recognition & engagement — structured programs and feedback-driven culture
• Community impact — paid volunteer time to give back locally

Ready to Apply?

Apply online or contact View email address on ziprecruiter.com with any questions. We can’t wait to meet you!

EOE/Vet/Disability
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