Fiber Splicer Technician

Job Description

Job Description

IQ Fiber was built to do internet differently. We're a 100% fiber-optic internet provider with a simple mission: To engineer a smarter internet experience. That means internet that's fast, reliable, and simply priced, backed by real humans who answer when you call and solve problems before you know they exist.

We bring that same thinking to how we build our company. Our teammates are a big part of what makes IQ Fiber different, and we believe how we work matters just as much as what we deliver. We're looking for good humans who bring great ideas, raise the bar with every task, and want to be part of a bigger story. Your work matters here.

***All applicants must be local to Charleston, SC***

Position Summary
The Fiber Splicer troubleshoots, splices, tests, and certifies fiber optic rings and customer terminations. This role includes repairing outages and performing contractor QA checks. The position requires spending 90% of time in the field and at customer premises, interfacing with high-level clients. The ideal candidate must have strong skills in fiber splicing, networking, organization, and customer service.

Key Responsibilities
The primary responsibility of this role is to install, repair, and maintain all IQ Fiber services through field operations as defined below.

• Operate and maintain optical test equipment, including OTDR, PON Meter, Volt/Ohm meters, and toners
• Perform fiber splicing with core alignment splicing machine for drops and pigtails
• Execute repairs on underground drop pipes, re-pull underground fiber drops, and splice drops between the distribution vault and the premise NID
• Install, maintain, and troubleshoot OSP distribution fiber from the Main OLT Hub and FDH cabinets to the end user
• Service and maintain splitter cabinets, patch panels, NIDs, and associated equipment
• Install fiber in various customer premises, including single-family homes and MDU high-rises
• All other duties as assigned.

Job Qualifications

• Must pass background and driving record check
• Demonstrate accountability for safety, quality, and customer service
• Maintain a professional appearance with IQ Fiber-branded clothing
• Keep vehicle and company equipment clean and ready for immediate response
• Excel in a fast-paced, high-pressure environment with strong problem-solving abilities
• Exhibit excellent communication and listening skills
• Perform additional duties as assigned, including non-technical tasks
• Proficient in trouble ticket processing
• Working knowledge of Microsoft Excel and Word

Physical Requirements

• Ability to lift and carry materials weighing up to 50 pounds repeatedly throughout a shift.
• Ability to climb ladders and work on utility poles up to 28 feet to install and splice aerial fiber.
• Ability to work in confined spaces such as attics and crawlspaces to install and maintain fiber infrastructure.
• Ability to work outdoors in adverse weather conditions while completing field installations and repairs.
• Ability to kneel, crouch, and maintain steady hand positioning for extended periods while splicing and testing fiber connections.

Work Environment & Schedule Requirements

• Available for 24/7/365 operations, including after-hours, weekends, and emergencies
• Maintain on-call readiness with clear-headed availability and accessible communications
• Stay in local market and remain on duty until outage resolution
• Available for emergency response during natural disasters and network outages

Benefits Available:

• Fun environment.
• Fast-growing company.
• All team members start accruing PTO on day one
• Company paid benefits: STD, LTD, Basic Life and EAP.
• Voluntary Benefits:  Medical (HSA & FSA options), Dental, Vision, Voluntary Life, Hospital Indemnity Insurance, Accident Insurance, Critical Illness.

IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

Applicants must be currently authorized to work for any U.S. employer on a full-time basis. We do not sponsor, transfer, or support employment visa status or work authorization extensions for any position.

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